Medical Secretary

4 months ago

Oshawa, Canada Durham Community Health Centre Full time

**Job Posting
**Position Title: Medical Secretary**
**Employment Status**:Permanent Full Time

**Position Status**: This is a Bargaining Unit position. All terms and conditions of the collective bargaining
agreement apply.
**Hours of Work/Schedule**:35** **hours per week
**Position Reports To**:Senior Manager, Integrated Care and Experience
Salary Range: Annualized salary range $44,695 - $47,858, commensurate on skills and experience, plus
participation in HOOPP.***
**Primary Work Location: South & North Oshawa/Pickering, ON; (with flexibility to transition to/work at**
other DCHC sites as required).

**Organization Overview**

Durham Community Health Centre is a recognized leader in redefining the experience of community-based
health and wellness services. We provide access to high quality holistic and inclusive care that is
responsive to the needs of the community and empowers individuals to enhance their own well-being.

Our name embodies what we do every day - we care. Caring for the health and wellness of our
communities' residents is the cause that unites us. It shapes our thinking and guides our actions.

Durham Community Health Centre is a registered charitable organization providing a variety of free,
community programs and services including: health promotion and wellness programs; primary care,
counselling and mental health; diabetes education; Hepatitis C screening, treatment support, education
and outreach; geriatric assessment & intervention; young parent support, youth programs, Indigenous
programs; community development programs; and fundraising events which include developing
charitable partnerships/sponsorships to fund programs.

In line with the CHC Model of Health and Wellbeing, our expert team works with our clients to provide
holistic care, support, and wraparound services that empower clients to improve their health and wellness.
We strive to be accessible to those in the community who face access barriers like culture, gender,
geographic isolation, homelessness, language, physical disabilities, poverty, and race.

We are Durham Community Health Centre Care. Compassion. Community

**Position Overview**

The Medical Secretary will be a welcoming, effective, collaborative member of the Agency’s _Clinical _
- Services, Primary Care_ inter-professional team. The Medical Secretary works within the _Administrative _

**Oshawa Location Child, Youth & Family Clinic Pickering Location**
115 Grassmere Ave 1320 Airport Blvd 17-1450 Kingston Road **1-877-227-3217**
Oshawa, ON L1H 3X7 Oshawa, ON L1J 0C6 Pickering, ON L1V 1C1
- Support Team_ (AST) to support our primary care service providers. These include the Registered Nurses,
Nurse Practitioners, Physicians and Dietitians on our _Medical Services Team_ (MST) and the Therapists
(Registered Social Workers and Registered Psychotherapists) on our _Counselling Services Team_ (CST) as
well as the Interprofessional Care Team (IPC). The Medical Secretary will be the first point-of-contact for
clients in our community which often includes people who are marginalised and at-risk with respect to
the social determinants of health.

**Key Responsibilities**
- Actively contributes to developing and maintaining a _welcoming environment_ for Durham CHC

clients and our community by demonstrating a non-judgmental, respectful, and accepting
approach to client care - whether meeting clients face-to-face or speaking to clients by telephone.***
- Demonstrates excellent _customer service skills_ for our internal and external clients and

stakeholders.***
- Provides accommodation and maintains accessibility for clients as needed, whenever possible.***
- Able to maintain _active awareness_ of people entering and leaving Durham CHC’s facilities,

ensuring that clients are checked-in, registered for service(s) and ensuring personal awareness of
any special requirements/provisions that are noted in the client’s Electronic Health Record (EHR).
Example: When clients are checked-in, ensuring that demographic data, emergency contact
information and health card information are maintained and updated.***
- Share and/or perform the duties of “Receptionist” when required - and effectively connect clients

with the right service at the right place, at the right time.
- Opening and closing Durham CHC facilities from time-to-time, by following established policy and

procedures to ensure client timely access to service and that the building is secured.
- Flexibility to work or drive to meetings at any of Durham CHC’s clinical locations in our service

area, as required.
- Ability to work a flexible schedule with at least one evening per week.
- Actively maintain awareness and understanding of Durham CHC services and programs.
- Given that the Medical Secretary will be assigned to specific MST and CST service providers as

their “Buddies”, the Medical Secretary will be responsible to collaborate with their Buddies to
ensure that their schedules are managed effective

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