Family Activities Coordinator

3 weeks ago

Saint Andrews, Canada The Algonquin Resort Full time

**THE OPPORTUNITY**:
FAMILY ACTIVITIES COORDINATOR

REPORTS TO GUEST SERVICES MANAGER

**THE COMPANY**:
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

**THE ROLE**:
The Family Activities Coordinator is responsible for ensuring guest satisfaction through meticulous coordination of hotel services, focusing on delivering exceptional experiences for our guests.

**ACTIVITIES**:
The duties and responsibilities for the Family Activities Coordinator include, but are not limited to the following:

- Develop, promote, and execute a comprehensive hotel activity program for all guest demographics.
- Create engaging activities for children, teens, adults, families, and couples as part of the resort fee.
- Act as an on-site concierge, answering guests' questions and providing information about on-property activities and local attractions.
- Develop and implement marketing strategies to advertise weekly activity offerings to guests.
- Take ownership of the "play zone," inspecting and supervising it on a rotational basis.
- Assist in cleaning and maintaining pool, games, and fitness areas during activities.
- Create excitement around the activity program by engaging with guests at check-in and approaching families.
- Assist guests with signing in and out of games, bikes, tennis rackets, etc.
- Stay informed about local events and develop on-site activities to enhance guests' experience.
- Maintain inventory of resort games and activity equipment, ensuring cleanliness and functionality.
- Conduct hotel tours and specialized tours such as ghost tours, as needed.
- Ensure compliance with all safety regulations related to assigned tasks.
- Collaborate with other hotel staff to enhance the overall guest experience.
- Provide assistance as needed in various hotel operations.

**COMPETENCIES WE ARE SEEKING**:

- Previous experience in guest services is a prerequisite.
- Passion for working with families.
- Comfortable working outdoors for the majority of the day.
- Keen interest in health and physical activity.
- Enjoy engaging with the public and promoting relevant initiatives.
- Energetic and collaborative team player.
- Capable of lifting up to 50 lbs.

**Salary**: $14.75-$15.50 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift

Supplemental pay types:

- Overtime pay

Ability to Commute:

- Saint Andrews, NB E5B 1T7 (required)

Work Location: In person

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