Conference & Banqueting Manager

2 weeks ago

Saint Andrews, Canada The Algonquin Resort Full time

**THE OPPORTUNITY**:
CONFERENCE AND BANQUETING MANAGAER

REPORTS TO RESTAURANT MANAGER

**THE COMPANY**:
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

**THE ROLE**:
The Conference and Banquets Manager is entrusted with planning and supervising all banquet activities, ensuring impeccable service and quality. From coordinating event setups to managing service staff and maintaining high standards, this role is integral to creating outstanding guest experiences.

**ACTIVITIES**:
The duties and responsibilities for the Conference and Banquets Manager include, but are not limited to the following:

- Supervises set up of banquet space to ensure timely and accurate room sets and ensures service staff is prepared and organized, and delivers high standards of service.
- Ensures proper sequence of service for events.
- Provides guests with excellent food service and presentations.
- Reviews event orders with clients; responds quickly to last minute changes; answers questions to customer’s satisfaction; reviews guest check with client after function and obtains signature.
- Schedules employees at proper staffing levels; watches labor costs daily to ensure efficiency in scheduling.
- Requisitions supplies when needed and maintains adequate levels of inventory supplies to meet function needs.
- Maintains orderly back areas and ensures equipment is kept clean and stored in a secure manner.
- Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
- Provides a professional image at all times through appearance and dress.
- Follows company policies and procedures and is able to effectively communicate them to subordinates.
- Aggressively recruits and staffs department using company hiring standards (i.e. reference checks and team interviews).
- Conducts training classes regarding safety, security, department procedures and service guidelines.
- Fulfills Manager on Duty shifts.
- Ensures compliance with all federal, provincial and local laws, including Health and Safety, ESA, Human Rights, etc.

**COMPETENCIES WE ARE SEEKING**:

- A minimum of two years of food and beverage and/ or hospitality related work experience required.
- Post secondary education in Hotel/Resort/Restaurant management related program an asset.
- High School diploma or equivalent.
- Proven experience in hotel banquet management.
- Knowledge of local alcohol laws and regulations.
- Alcohol awareness certification and/or food service permit as required.
- Strong leadership, communication, and organizational skills.
- Customer service orientation.
- Effective problem-solving skills under pressure.
- Ability to work nights, weekends, and holidays in a fast-paced environment.

**Job Types**: Full-time, Permanent

**Salary**: $65,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care

Schedule:

- Evening shift
- Monday to Friday
- Morning shift
- On call
- Overtime
- Weekends as needed

Supplemental pay types:

- Tips

Ability to Commute:

- Saint Andrews, NB E5B 1T7 (required)

Ability to Relocate:

- Saint Andrews, NB E5B 1T7: Relocate before starting work (required)

Work Location: In person

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