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Inbound Call Centre Agent

4 months ago

Toronto, Canada Maatco Ltd Full time

We are seeking enthusiastic and customer-oriented Inbound Call Center Agents to join our team and help us continue delivering outstanding service. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and support.

**Responsibilities**:

- Answer incoming calls from customers and provide assistance with inquiries, orders, and general information
- Listen attentively to customer needs and concerns, and provide appropriate solutions or recommendations
- Up sell products or services to maximize sales opportunities
- Analyse customer accounts to identify trends or issues and escalate as necessary
- Maintain a high level of professionalism and phone etiquette at all times
- Collaborate with team members to resolve complex customer issues

**Skills**:

- Strong sales skills with the ability to upsell products or services
- Excellent phone etiquette and communication skills
- Ability to analyse customer needs and provide appropriate solutions
- Strong verbal and written communication skills in English

Join our team of dedicated professionals who are passionate about delivering exceptional customer service.

Pay: From $39,755.00 per year

**Benefits**:

- On-site parking
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Toronto, ON M5V 1Z4: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 2024-05-30