Members Coordinator

3 weeks ago


Toronto, Canada CPA Ontario Full time

**An Opportunity To Make an Impact**

**And Provide Incredible Service to Members**

CPA Ontario is currently in search of a **Members Coordinator** who will report to the Membership Manager and be responsible for multiple high-volume and highly detailed processes and transactions in a complex, rules and standards driven regulatory and membership environment. The Members Coordinator interacts with both internal and external customers, and is responsible for data accuracy, quality and integrity, and timely and efficient processing of documents - primarily digital and electronic format - and developing strongly supported recommendations for regulatory decisions. Deliverables are executed with an exceptional level of service to membership and other stakeholders.

**What You’ll Be Doing**:
**Participating in and supporting** the annual regulatory processes, including the collection of the Annual Membership Dues, Annual & Triennial Audits and more.

**Drafting **internal and external communications, including manual forms, decision letters, and website content ensuring accuracy, professionalism, and timeline delivery.

**Reviewing and collecting** required documentation, information and investigation results relating to the reporting of bankruptcies and insolvencies of members and coordinating files for review.

**Reviewing** lists of members who have not met their annual obligations for suspensions or revocations by the Registrar as appropriate.

**Reviewing and preparing** files for the Membership Manager to review, and provide sign-off or recommendation for approval/denial on behalf of the Registrar.

**Identifying** issues and trends, preparing summaries, memos, reports and making suggestions for issue resolution, while contributing to the continuous improvement of processes, policies and more.

**Who You Are**:
A post-secondary graduate with a degree in Business, Office Administration or other related discipline.

Experienced in a related field such as academic, membership, regulatory or professional services combined with knowledge of complex bylaws, policies and procedures.

Technically savvy and knowledgeable in Microsoft Office (Word, Excel, Outlook and PowerPoint) and Microsoft 365 tools (Teams, SharePoint, OneDrive and OneNote); prior experience with Salesforce and Power BI are preferred.

An excellent communicator (verbal and written) with a service-oriented mindset and the ability to interact with difficult individuals and situations with diplomacy, using sound judgement and discretion when issues should be escalated.

Detail-oriented with the ability to manage data accurately for record-keeping and the efficient management of membership database systems.

Self-motivated and able to act on own initiative with independent work, while also collaborating within a team environment.

Flexible and available to work overtime beyond regular hours when required.

**What We Offer**:
**A fast-paced environment.** Collaboration, innovation and passionate professionals are at our core. We relentlessly pursue what’s next to unlock the full potential of you and us together.

**Flexible working solutions. **Work environments are changing rapidly. We provide flexible, remote working options to support you in your career.

**Diversity and inclusion.** We recognize the value in our differences and prioritize inclusivity to bring together the best talent to protect the public, advance the profession and guide our CPAs.

**Ongoing learning and career growth.** We want your career to skyrocket. There are unlimited career advancement and professional development opportunities that we support with learning investments to promote your future growth. Thrive with us.

**Focus on your well-being. **With industry leading benefits and wellness programs, including a healthy lifestyle allowance, mental health resources and more, we’re committed to your well-being.

**Who We Are**:
We protect the public. We advance our profession. We guide our CPAs. We ensure that our more than 97,000 members and 21,000 students meet the highest standards of integrity and expertise. We help them stay ahead of global market trends and abreast of regulatory change. CPAs represent a globally recognized, premium designation. Our Chartered Professional Accountants are valued by organizations in all industries for their financial expertise, strategic thinking, management skills and leadership.

**We Appreciate Your Interest In CPA Ontario And This Position**:


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