User Support Technician

4 weeks ago


Montréal, Canada IMDS Software Inc. Full time

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 2 years to less than 3 years
- Computer programming/programmer, general
- Computer science
- or equivalent experience
**Work setting**:

- Private sector
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide customer service
- Install software and hardware and configure operating system software in preparation for testing
**Supervision**:

- No supervision responsibility
**Computer and technology knowledge**:

- Jira
- Word processing software
- C++
- JavaScript
**Sales experience**:

- Software
**Security and safety**:

- Criminal record check
**Transportation/travel information**:

- Public transportation is available
**Work conditions and physical capabilities**:

- Sitting
**Personal suitability**:

- Client focus
- Excellent oral communication
- Initiative
- Organized
**Screening questions**:

- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
**Financial benefits**:

- Group insurance benefits
- Registered Retirement Savings Plan (RRSP)
- Work Term: Permanent
- Work Language: Bilingual
- Hours: 40 hours per week



  • Montréal, Canada Groupe CIS ltée Full time

    Work Term: Permanent - Work Language: French - Hours: 37.5 hours per week - Education: No degree, certificate or diploma - Experience: Experience an asset **Work setting**: - Help desk **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides,...


  • Montréal, Canada MBI I.T. Services Full time

    We are currently looking for a Deskside Support Technician in This is a full-time opportunity offering 40 hours per week, 8 hours per day with 30 minutes of unpaid break. You will be working mostly M-F, either 8 am-4 pm or 9 am-5 pm. **Duration**: 3 months (possibility of direct hire depending on performance). **Responsibilities**: - General on-site...

  • User Support

    3 weeks ago


    Montréal, Canada Transit App Full time

    We have a strong support culture here at Transit. The reason millions of people are using our app isn’t just because Transit, the app is great. It’s because there’s no barrier between how Transit’s users are actually encountering the app and the product getting built. As the first line of contact with our app users, you’ll be responsible for...

  • End User Support

    3 weeks ago


    Montréal, Canada Q1 Technologies Full time

    12-15 Years End user experience required. - Overall experience of around 15+ years in managing large teams across borders - Experience working for managing complex IT setup of organization with 10+ branches - Proficiency in French Language is an asset and will have added benefit for this role - End user Windows platform (Win10 & Win11) - Familiar with MS...


  • Montréal, Canada Endossed Full time

    **What we are about & What we expect from our User Support Team** **Endossed** is more than a payment solution: it is a way for users to break free from digital servitude. Endossed has built the world's first Buy Now, Pay Never solution, giving users the power to monetize their own data, on their own terms. The eight million e-commerces in the United States...

  • User Support

    2 weeks ago


    Montréal, Canada Transit App Full time

    **Responsibilities**: - Triage and respond to user feedback - Be the Agatha Christie of bug reports: you’ll be expected to do detective work and describe technical bugs in detail - for example, you will uncover why a user is no longer seeing a bus ticket in their account, or why real-time arrival data is not appearing - Be on the lookout for new features...


  • Montréal, Canada Equisoft Full time

    **IT Support Technician L1-L2** **Why Choose Equisoft?** With 950+ employees currently, we are a stable and growing organization that offers progressive career advancement and fosters a supportive environment. If that’s not enough, then check out these other perks below: - Hiring Location: Canada (our local in Montreal office) - The position is hybrid...

  • IT Support Technician

    2 weeks ago


    Montréal, Canada Maroline Inc. Full time

    **COMPANY DESCRIPTION** Maroline is privileged to offer consumers the most complete line of luxury appliances in the world. Showcasing **Sub-Zero’s** world-renowned refrigeration and wine storage units, **Wolf’s **famous cooking instruments, and **Cove **dishwashers. Together, these brands represent the premier kitchen appliances on the market...


  • Montréal, Canada TekWisen Software Pvt. Ltd Full time

    Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components. **Major Job Duties**: - Test and image desktops and laptops. Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware. - Assist Corporate Desk Side Support technicians with...


  • Montréal, Canada Alithya Full time

    **Office Support Technician** **:montreal **Montreal, Quebec, Canada****: Do you want to experience the essence of a large organization in a company with a personal touch? Come and work with us! We are looking for creative, innovative, and collaborative people like you to join our team. At the heart of Alithya’s values is the well-being of our employees...


  • Montréal, Canada Alithya Full time

    **Deskside Support Technician** **:montreal **Montreal, Quebec, Canada****: Do you want to experience the essence of a large organization in a company with a personal touch? Come and work with us! We are looking for creative, innovative, and collaborative people like you to join our team. At the heart of Alithya’s values is the well-being of our employees...


  • Montréal, Canada UAP Inc. Full time

    **Company Description** Why did the PowerPoint cross the road? To get to the other slide.** Join an Information technology team that doesn’t take itself too seriously, that has a can-do attitude and a variety of expertise. At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving...


  • Montréal, Canada Epsilon solutions pvt ltd. Full time

    **Job description : -** **Language: -English and French** **Desk-side Engineer/Technician Role** (a) Desk side engineer for technical support for customers and their networked computers and peripherals (b) Interface with multiple levels of end users, management, VIPs and technical staff (c) First point of Escalation in case of any Priority 1 issues in...


  • Montréal, Canada WSP Full time

    The Opportunity: WSP wishes to be a leader in the quality of IT service offered to its users by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose main mission is to respond to IT needs that require a physical presence in the various locations of the...


  • Montréal, Canada CMC Électronique Full time

    CMC is a company recognized worldwide for its innovative spirit and excellence in the design and manufacture of advanced avionics solutions for the civil and military aviation markets. This is a unique opportunity to be part of the CMC Electronics family. Use your knowledge and expertise to contribute to an experienced and motivated team mastering the...

  • Support Technician L2

    2 weeks ago


    Montréal, QC H4P 2C5, Canada MSP OPERATIONAL CORP Full time

    As we continue to grow, we are looking for a **Support Technician L2 **to join our team. **About the Role** As a **Support Technician L2**, you will be responsible for providing technical support to end-users, diagnosing and resolving Windows OS issues, repairing or replacing Lenovo hardware components, and supporting Zebra printer setup, troubleshooting,...

  • Lead IT User Support

    4 weeks ago


    Montréal, Canada Nestle Full time

    **Position Snapshot** **Business area**:Nestlé USA, Mexico & Canada **Job title**: Lead IT User Support **Location**:Montreal, Quebec **Grade**: 17 **Position Summary** **A day in the life of the Lead, IT User Support**: **Technology Expertise**: - Provides deep specialist guidance and support in their specific specialties (e.g. field services,...


  • Montréal, Canada Ovation work place services Full time

    (a) A+ Certification or equivalent experience (b) Good working knowledge of Active Directory (c) 2+ years’ experience providing technical support in a fast paced and constantly changing environment up to executive management level. (d) Excellent customer service and communication skills including providing VIP support (e) Experience supporting large...


  • Montréal, Canada Heunets Systems Full time

    **Job Role - Desktop Support Technician** **Job Summary** Desktop Technician will provide day to day local a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates...


  • Montréal, Canada UAP Inc. Full time

    **Company Description** Why did the PowerPoint cross the road? To get to the other slide.** Join an Information technology team that doesn’t take itself too seriously, that has a can-do attitude and a variety of expertise. At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving...