User Support Technician

7 months ago


Montréal, Canada IMDS Software Inc. Full time

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 2 years to less than 3 years
- Computer programming/programmer, general
- Computer science
- or equivalent experience
**Work setting**:

- Private sector
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide customer service
- Install software and hardware and configure operating system software in preparation for testing
**Supervision**:

- No supervision responsibility
**Computer and technology knowledge**:

- Jira
- Word processing software
- C++
- JavaScript
**Sales experience**:

- Software
**Security and safety**:

- Criminal record check
**Transportation/travel information**:

- Public transportation is available
**Work conditions and physical capabilities**:

- Sitting
**Personal suitability**:

- Client focus
- Excellent oral communication
- Initiative
- Organized
**Screening questions**:

- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
**Financial benefits**:

- Group insurance benefits
- Registered Retirement Savings Plan (RRSP)
- Work Term: Permanent
- Work Language: Bilingual
- Hours: 40 hours per week


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