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IT Technician
4 weeks ago
SM360, member of 360 Agency, is looking for an IT Technician to join our team and assist group employees across Canada with everything related to IT, hardware, and networks.
Reporting to the Director of Operations, you will work in close collaboration with the Senior IT Technician and you will be directly accountable for the quality of service offered to group employees.
Do you like a challenge and want to work in a dynamic, stimulating and youthful atmosphere? We have the ideal job for you — in a motivating environment, fun guaranteed.
MAIN TASKS AND RESPONSIBILITIES
- Manage IT infrastructure on a daily basis.
- Provide support to users and their tools (250 users, some on the road).
- Configure the workstations of new employees and install hardware (Mac and PC).
- Maintain inventory.
- Manage internal network, WiFi.
- IP telephony.
- Switch/router/firewall.
- Maintain the NAS.
- Serve as the point of contact for our technology suppliers.
- Document procedures.
- Continuous process improvement.
REQUIRED QUALIFICATIONS
- DEP in IT support or equivalent.
- Minimum 2 years experience in an IT support role.
- Comfortable with Mac OS and Windows operating systems.
- Understanding of elements involved in a business network.
- Knowledge of Google and Office.
- Strong interpersonal communication and customer service skills.
- Able to maintain a positive attitude and work well under pressure.
- Excellent organization skills/discipline.
- Bilingual **mandatory** (English/French).
ADVANTAGES
- Hybrid work (80% at the office and 20% at home)
- Young, dynamic and stimulating work environment;
- Autonomy;
- Group insurance program;
- Unique location, near Bonaventure metro and Central Station;
- Open office space with a modern and bright working environment;
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