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Clinical Product Trainer

5 months ago

Hamilton, Canada Tandem Diabetes Care Canada, Inc. Full time

**GROW WITH US**:
Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take a “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

**STAY AWESOME**:
Tandem Diabetes Care is proud to manufacture and sell the t:slim X2 insulin pump with Control-IQ technology. We’re also so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Since many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.ca.

**A DAY IN THE LIFE**:
**This role will be remote with 90% travel within the region of Hamilton/Niagara, and with potential to cover other parts of Southern Ontario.**

Directly responsible for Tandem product trainings within an assigned territory. Collaborates with Clinical Diabetes Sales Specialists and Territory Managers to provide in-person and virtual training and education on Tandem diabetes management products. Uses clinical expertise to provide support and continuing education in direct contact to patients, physicians and their staff on the technical use of insulin pump therapy and special considerations related to pump therapy. Supports Tandem Diabetes products, systems and services by providing additional education on topics such as diabetes self-management skills, emergency management and community resources as determined by client needs.

**YOU’RE AWESOME AT**:

- Schedules and delivers pump/product trainings and short-term follow-up for customers and families working closely with their health care team to successfully use Tandem pumps and related products and services.
- Efficiently uses available tools and resources to plan, execute and document efficient, compliant, and effective clinical training policies.
- Understands and communicates Tandem’s unique market position, approach and value to the customer (e.g., ability to integrate/coordinate with providers, impact on claims or other outcomes, clinical and technical differentiation from competitors).
- Provides information in a professional manner to various health care professionals (MDs, RNs, RDs, RPhs, etc.) in order to support their recommendation/prescription and ongoing management of customers using Tandem products/services when indicated in the course of appropriate therapy.
- Creates value for health care professionals by differentiating Tandem Diabetes Care products and clinical services.
- Educates customers regarding industry/healthcare trends, web-based solutions, Tandem products, services and outcomes, and/or other population health management issues.
- Establishes and maintains excellent professional relationships with health care professionals to support the education of Tandem Diabetes products and services.
- Conducts educational classes for patients through direct patient care that support diabetes education in relation to insulin pump therapy and other advance diabetes management skills in order to gain prospective and retain existing customers.
- Interacts with Clinical Training Manager and/or Regional Clinical Manager for guidance on technical and training issues.
- Promotes sharing of relevant clinical information and trends with territory and regional sales team.
- Provides information related to products/services directly to the consumer/end user via health fairs, conventions or in conjunction with promotions.
- Attends and participates in all regional and corporate sales training, sales meetings, and assigned conventions, trade shows and symposia.
- Keeps records and training tasks updated in the customer relationship management software (CRM), for all clinical trainings and HCP clinical education.
- Requires evening/weekend hours to meet customer and company scheduling needs.
- Maintains all assigned company property, equipment, records, clinical/selling aids and samples in a manner consistent with company policies.
- Prepares clinical reports as requested by Clinical Management within required deadlines.
- Maintains expenses within established corporate guidelines and submits expense reports on a timely basis; exhibits personal integrity in dealing with all allowable business expenditures.
- Confirms completion of required training plan before assuming job responsibilities.
- Ensures work is performed in compliance with company policies including Privacy/HIPAA and other regulatory, legal, and safety requirements.

**EXTRA AWESOME**:

- RN, RD, RPh or equivalent combination of education and applicable job experience.
- Maintenance of registration and licensure through clinical education.
- Certified Diabetes Educator strongly