Order Entry Specialist

2 weeks ago

Burlington, Canada ABB Full time

**Order Entry Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
ABB's Measurement & Analytics division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers. With thousands of experts around the world and high-performance digital technology, ABB's team is dedicated to making measurement easy for its industrial and energy customers to let them operate more efficiently and profitably.

**Your responsibilities**:

- Accurately and efficiently enter customer orders, ensuring all details, including product information, quantities, pricing, and delivery instructions, to allow order execution in the system.
- Collaborate closely with Sales, Operations (planning, shipping, purchasing, etc.), Customer Service, to clarify order specifications and address any customer inquiries or concerns.
- Issue acknowledgments of receipt of orders to customers.
- Prepare shipping requests with all required information.
- Inform customers of delivery delays.
- Collect and archive documentation regarding the orders and records assumptions and decisions taken during the process in the systems in scope of responsibility.
- Continuously assess the end-to-end order entry workflow, identifying areas for process improvement and efficiency gains.
- Collaborate with cross-functional teams to streamline procedures, reduce errors, and enhance the overall efficiency of the order entry process.
- Implement improvements, such as automation.

**Your background**:

- College or university diploma or equivalent required; bachelor’s degree in business, or related field.
- Experience in order entry, data entry, or a related role, emphasizing a commitment to continuous improvement.
- Proficiency in data entry software, order processing systems, and Microsoft Office Suite (Outlook, Excel, Word, etc.); SAP (required).
- Exceptional organizational skills, attention to details, and the ability to manage multiple tasks and priorities effectively.
- An initiative-taking mindset and dedication to process improvement.
- Strong problem-solving abilities.
- Effective communication skills; and comfort in written and oral communications in English.
- French an asset.

**Benefits**:

- Retirement plan
- Accident insurance
- Healthcare plan
- Wellbeing program

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