Bilingual Customer Service/Order Desk

Found in: Talent CA C2 - 1 week ago


Burlington, Canada AppleOne Full time


Customer Service/Order Desk
Hybrid
Oakville, ON

Responsibilities include:

•Review customer’s inquiry for application requirements and commercial terms and conditions.
•Prepare quotations in response to customer inquiries; in accordance with controlled prices, discounts, terms and conditions and sales policies and procedures
•Review customer purchase orders for correct pricing, discounts, terms and conditions, part numbers and prepare for order entry
•Respond to all customer requests for sales order status, expedited emergency shipment of parts and service kits, Documentation, operating and maintenance instructions, drawings, and bills of materials
•Document customer complaints
•Document returned materials
•Assist other departments in resolving problems related to customer sales and service
•Provide customer assistance via phone, fax, or e-mail.
•Occasional participate in one-week-long special projects called “Kaizen Events” which includes small amount of overtime, physical exertion and presentations.

Skills:

•2 year Instrumentation program or equivalent education and experience
•Must be fluently bilingual in both written and oral skills
•A minimum of 2 years of inside sales experience (preferably in a similar industry and/or call center environment)
•Demonstrated, excellent oral and written communication skills
•Demonstrated ability to plan, organize and multi-task in order to meet deadlines
•Proficient in the use of Microsoft Applications



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