Appointment Coordinator

4 weeks ago


Courtenay, Canada Courtenay Nissan Full time

**Position**:Appointment Coordinator

**Location**:Courtenay, BC

Join team as an Appointment Coordinator at our thriving automotive dealership You'll play a crucial role in ensuring exceptional customer experiences and contributing to the overall success of our business. We're looking for individuals with a passion for customer relations, strong organizational skills, and a positive attitude.

Role & Responsibilities:

- Proactively handle customer calls to schedule service appointments promptly.
- Contact customers in advance to confirm appointments and provide outstanding customer service.
- Inform customers about any recalls or campaigns and assist in scheduling required appointments.
- Reach out to customers due for maintenance to book for servicing.
- Offer flexible scheduling options and accommodate customers' needs for convenient appointments.
- Follow up with customers after service or repairs to ensure their satisfaction and document feedback.
- Collect and relay customer comments and feedback to the Manager.
- Maintain accurate customer records and update information as needed.

Required Knowledge, Skills, and Abilities:

- At least 2 years of experience in customer relations, providing exceptional service.
- Strong organizational and interpersonal skills to effectively manage customer interactions.
- Basic knowledge of automotive equipment, parts, and accessories.
- Proficiency in computer skills and ability to use a computerized appointment system for record-keeping.
- Excellent communication skills and ability to understand and convey information effectively.
- Sound decision-making abilities in alignment with the job requirements.
- Collaborative and team-oriented mindset to work effectively across departments.
- Experience with PBS (Preferred Business System) is a plus.

**Benefits**:

- Comprehensive dental care coverage.
- Extended health care benefits.
- Paid time off.

**Salary**: $18.00-$20.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Courtenay, BC V9N 4B4: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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