Associate Account Manager
1 month ago
Company Description
- Work smart, have fun and make an impact_
**Our purpose is to guide all companies toward a sustainable world.**
EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.
Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.
**Job Description**:
Frontline employees engage and support all companies to leverage EcoVadis solutions in order to foster continuous improvement of sustainable business practices in global supply chains.
Sustainable procurement has gained in importance and maturity over the past decade and is at the top of most of the Fortune 500 corporate agendas. Leading organizations are taking on strategic initiatives and goals in this space. As a digital SaaS solution, EcoVadis is designed to help such companies scale their initiative across their entire global supply chain. This requires good understanding of the solution by all impacted stakeholders and adoption of the principle of sustainable procurement, on all levels of our customers' procurement organization. The Customer Success team manages the strategic deployment and account management of the EcoVadis solution with our customers.
Your primary responsibilities will include (but will not be limited to):
Customer Success and Strategic Account Management:
- Manage a portfolio of customers, ensuring they maximize the value they get from the EcoVadis solution and maintain a high level of satisfaction and engagement with the service and tools
- Advise customers on the implementation building blocks of their sustainable procurement program throughout their lifecycle, including onboarding. Partner with them to help them adopt and integrate EcoVadis in appropriate processes and tools. Provide thought leadership and effectively communicate the EcoVadis vision for Sustainable Supply Management
- Guide customer invitation of supplier rating assessments on a systematic basis to drive adoption of product and services and sustainability impact
- Build advocacy among customers; Establish and maintain strong relationships with customer project managers, decision makers, and executive sponsors throughout the customer lifecycle
- Develop a customer program plan and act as the main point of contact for your accounts, providing proactive and reactive project management support and resources
- Liaise between customer and EcoVadis teams (sales, sustainability, operations) to solve customer challenges and find opportunities and solutions
- Identification and/or support of Sales team on upselling
- Coordination with Renewal Team on management of contracts renewals
- Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met
Other:
- Contribute to Ecovadis continuous improvement process by providing feedback to the product management team on solution development needs
- Lead and/or support a variety of Customer-focused projects
- Teamwork, peer-coaching, and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere
**Qualifications**:
- Minimum 2-5 years successful customer management, account management, or consulting experience acquired in a fast paced environment
- Excellent communication skills (Both written and verbal)
- Ability to summarize key findings in a presentable powerpoint presentation
- Excellent excel and data analytical skills
- Computer literate (MS office, Google Suite, Project management tools )
- Interest to work in an international and multicultural environment
- Self-driven, results oriented and team player
- Thrives in a fast paced environment
- Passionate about sustainabilit
Additional Information
- ** Start date: January 2024**:
- ** Location: Toronto**:
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