Facilitator/client & Employment Support Specialist

6 months ago

Langley, Canada Douglas College Full time

**Work Arrangements**
- This position is 40 hours per week located at the WorkBC Langley and Aldergrove offices. Working hours are Monday to Friday 8:30am-5:00pm but will require occasional evening shifts till 6:30pm and on occasion Saturdays 10:00am - 3:00pm.**What Douglas Offers**

DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best colleges even better.

**The Role**
- The Facilitator/Client Support Specialist will provide all-around support throughout multiple positions within the WorkBC Langley and Aldergrove Centres. They are responsible for facilitating Job Search Strategies and Career Decision Making workshops, manage a small case load, assist in client outreach calls, and provide tools and resources to help prepare and support job search and resource room clients as needed.**Responsibilities**
- Develop and deliver face-to-face and on line workshops as required by the WorkBC Program;
- Monitor client attendance and progress in workshops;
- Provide coaching to address individual job search and career exploration needs during workshops;
- Assist returning drop-in clients with job search and career planning needs, complete documentation and maintain client records as required for Case Managed Clients;
- Support Clients in accessing all relevant resources, including any specific resources that may be identified for individual clients and direct and refer the Client to other programs and resources;
- Conduct Client Needs Assessment (CNA) in accordance with Work BC guidelines.

**ONLINE**
***
**EMPLOYMENT**
***
**SERVICES**
**(**
**OES**
**)**
- Assist clients in registering for Employment Services through the Online Employment Services portal (OES);
- Review client OES submission, complete Guided Interviews and conduct Client Needs Assessments.

**TARTETING**
***
**REFERRAL**
***
**AND**
***
**FEEDBACK**
**(**
**TRF**
**)**
- Review the Targeting, Referral & Feedback (TRF) portal and contacting clients to provide up to date employment information, service and supports.

**OTHER**
***
**DUTIES**
- Query, create, close and assign service requests for Ministry referrals and case transfers;
- Assist as a Career Coach as needed;
- Assist in the resource room as needed;
- Participate in Training Group’s Quality Management System (ISO9001:2015);
- Other duties as required.

**To Be Successful in this Role You Will Need**
- Post-Secondary degree, in an employment services related field or, equivalent level of knowledge and experience;
- Certified Career Development Practitioner (CCDP) an asset.

**Demonstrated Experience**:

- Delivering Job Search, Career Planning and other employment related workshops to individuals with varying education levels and barriers;
- Using a variety of Learning Management Systems to facilitate online discussion forums and webinars;
- Providing customer service and resolving issues.

**Also**:

- Knowledge of the labour market in Langley and BC is an asset;
- Knowledge of WorkBC services and supports is an asset.

**In addition**:

- Strong oral, written, and communication skills;
- Ability to adapt to a flexible schedule;
- Willingness to travel within the Lower Mainland;
- Valid driver’s license and reliable vehicle;
- Satisfactory completion of a criminal record check.

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