Front Desk Agent
1 day ago
Job description
Job description
Performs all required front desk duties, including but is not limited to the following:
- Follows communications scripts and efficiently and accurately deals with all guests to provide exceptional service and promote good will in a courteous, friendly and helpful manner.
- Uses proper telephone etiquette, adhering to Front Office Standards, answering all calls in a timely and professional manner. Gives priority to telephone reservations over other services while balancing guests’ needs.
- Acts as a host to our guests by searching out opportunities to go above and beyond, to wow the guest; drives customer loyalty by building emotional, individualized connections with customers; anticipates guests’ needs. Maintains constant awareness of hotel promotions and specials. Has a strong familiarity with the hotel and its restaurant and meal plans and is aware of the amenities in the local area.
- Acknowledges all persons who enter the lobby area, makes eye contact and greets guests first.
- Actively seeks opportunities to make an emotional connection with the guest, far surpassing their expectations at every opportunity. This includes delivering requested room amenities to guest rooms, as requested.
- Is familiar with the hotel software/Ernex/key card machine.
- Knows and applies the Monte Carlo Front Desk Procedures Manual.
- Understands the seasonal rates and room classifications, applies appropriate rate pursuant to procedure. Sells rooms to walk-in guests, registers guests using the ARRIVALS and DEPARTURES procedure and assigns rooms, accommodating special requests, whenever possible.
- Provides reservation and rate information, as required.
- Knows and enforces cancellation policies and procedures and maintains inventory of room assignments, reservations and vacancies.
- Knows, understands and promotes the Monte Carlo Inns Diamond Rewards Loyalty program to all guests checking in and out.
- Reviews incoming groups for any special requests, billing patterns and arranges for group arrivals.
- Checks for special requests and meal vouchers, if required.
- Accurately processes all cash and credit card transactions in accordance with
established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank deposit.
- Issues, controls and releases guest safe-deposit boxes.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests and day rooms, etc.
- Conducts regularly scheduled security walks around the interior and exterior of the hotel and coordinates guest room maintenance work with the maintenance department.
- Knows and applies the Health and Safety Manual and follows fire, health and
- Knows and applies the Employee Handbook.
- Knows and applies critical thinking and conflict resolution procedures to solve problems.
- Helps motivate and foster a team atmosphere within the Front Desk Department and hotel as a whole.
- Demonstrates strong organizational skills.
- Attends regularly on time, as scheduled. Follows proper procedures if late or absent, reinforces the Dress Code and presents for work well-groomed, with white shirt, Monte Carlo grey vest, Monte Carlo pin, name tag, black shoes and black pants.
- Maintains neatly organized Front Desk, fully stocked with supplies and ensures
Front Desk Logbook is updated on a daily basis.
- All other duties are assigned by management.
**Job Types**: Permanent, Full-time
**Salary**: From $17.77 per hour
Expected hours: 32 - 40 per week
**Benefits**:
- Dental care
- Extended health care
- Vision care
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
Work Location: In person
-
Front Desk Receptionist
1 week ago
Concord, Canada CCRC Full time**CCRC** **Main Intersection: DUFFERIN & LANGSTAFF** We are looking for 1 front desk receptionist to start immediately. Training will be provided, but experience is an asset. Ontario G's driver's license required! All applicants must live in the Greater Toronto Area only please. **Thank you for considering joining our team, don't miss the opportunity...
-
Night Auditor/front Desk Agent
1 week ago
Concord, Canada Monte Carlo Inn Vaughan Suites Full time1. Must be willing to work a flexible and reliable schedule in order to accomplish all major responsibilities and tasks. 2. Must be willing to accept assignments on as need basis, in order to promote teamwork. 3. Must have a commitment to follow all Local and Corporate Policies and Procedures as they relate to the position. 4. Must be self-motivating and...
-
Night Auditor/front Desk Agent
2 days ago
Concord, Canada Monte Carlo Inn Vaughan Suites Full time1. Must be willing to work a flexible and reliable schedule in order to accomplish all major responsibilities and tasks. 2. Must be willing to accept assignments on as need basis, in order to promote teamwork. 3. Must have a commitment to follow all Local and Corporate Policies and Procedures as they relate to the position. 4. Must be self-motivating and...
-
Receptionist/front Desk Associate
3 weeks ago
Concord, Canada Gottardo Group of Companies Full timeWe are looking for a mature **Front Desk/Receptionist **to undertake receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make. This is a 3-4 Month Contract Position, which could potentially lead to full-time, starting...
-
Receptionist/front Desk Associate
2 days ago
Concord, Canada Gottardo Group of Companies Full timeWe are looking for a mature **Front Desk/Receptionist **to undertake receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make. This is a 3-4 Month Contract Position, which could potentially lead to full-time, starting...
-
Front Desk/host
3 weeks ago
Concord, Canada Dave & Buster's Full timeDave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster’s offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES...
-
Front Desk Receptionist
7 days ago
Concord, Canada Chand Kapoor, CPA, Professional Corp. Full timeFront desk Receptionist / Bookkeeper with computer knowledge needed immediately for an accounting firm. Excellent knowledge of excel and word is a must. **Salary**: $17.00-$20.00 per hour Expected hours: 40 per week Schedule: - 8 hour shift - Monday to Friday - No weekends **Education**: - Secondary School (preferred) **Experience**: - administrative...
-
Front Desk Assistant
2 weeks ago
Concord, Canada Back Clinics of Canada Full time**Back Clinics of Canada**, a nationally recognized, award-winning leader in back and neck care, is on a mission to help people live pain-free lives. Using **the most advanced non-surgical treatments and technology available anywhere**, we deliver life-changing results for our patients every day, even for those not previously able to heal. We’re seeking a...
-
Receptionist/front Desk Associate
5 days ago
Concord, Canada Gottardo Group of Companies Full timeWe are looking for a mature **Front Desk/Receptionist **to undertake receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make. This is a 3-4 Month Contract Position, which could potentially lead to full-time, starting...
-
Front Desk Receptionist
7 days ago
Concord, Canada Top Limo Full timeCompany Overview: Join our dynamic team at Top Limo, a premium limousine service provider dedicated to delivering exceptional customer experiences. We pride ourselves on professionalism, punctuality, and luxury transportation for our valued clients. **Job Description**: We are seeking a highly organized and customer-focused Front Desk Receptionist &...
-
Front Desk Receptionist
1 week ago
Concord, Canada Zencorp Mechanical Inc Full time**COMPANY OVERVIEW** Zencorp Mechanical Inc. is a growing company with over 40 years of experience in Mechanical Construction, specializing in High-Rise Mechanical works. **Qualifications/Skills**: - Greeting visitors in a friendly and professional manner. - Excellent written and oral communication skills. - Some experience with office management (e.g.,...
-
Front Desk Receptionist
1 week ago
Concord, Canada Maple Ring Realty Inc. Full time**Job Title: Real Estate Front Office Receptionist** **Job Overview**: **Responsibilities**: - Greet clients and visitors in a friendly and professional manner - Answer and direct incoming phone calls to the appropriate team members - Respond to inquiries and provide accurate information about the company's services - Schedule appointments and maintain the...
-
Receptionist/front Desk Clerk
7 days ago
Concord, Canada Yorkdale Fine Cars Full time**Full Job Description** **Receptionist / Front Desk Associate for Yorkdale Fine Cars.** Are you highly motivated, organized and have exceptional customer service skills? Then you are the right person to join our team as a **Full - Time Receptionist** at Yorkdale Fine Cars! **The Company**: Here at Yorkdale Fine Cars we are looking for motivated,...
-
Night Supervisor
1 week ago
Concord, Canada Monte Carlo Inn Vaughan Suites Full timeThe Night Manager will supervise the operations and personnel of the Evening and Night Audit Shifts to ensure the smooth and efficient operation of the Front Office. The position involves coordinating Front Office activities in order to maintain the highest occupancy and ADR possible, as well as resolving any problems in a timely manner. The Night Manager is...
-
Order Desk Clerk
1 day ago
Concord, Canada Villa Di Manno Bakery Ltd. Full time**Job Overview** **Duties** - Greet guests warmly upon arrival and provide assistance with whatever they need. - Handle customer inquiries and resolve any issues promptly and professionally. - Perform data entry tasks accurately, maintaining up-to-date records of customer orders - Work on administrative tasks as guided. - Maintain a clean and organized...
-
Front Office Receptionist
2 days ago
Concord, Canada Paradise Banquet Hall Full timeOur team is growing! Paradise Banquet and Convention Centre is a family owned and operated, first opening its doors in 1976. Specializing in weddings, ceremonies and special gatherings, this exciting and face paced environment is looking for a full time receptionist to join our office team! The position is a full time front desk attendant that would be...
-
Csr - Counter Desk Sales
3 weeks ago
Concord, Canada National Fire Equipment Ltd. Full time**About our company.** National Fire Equipment Ltd. is an integrated supplier of fire sprinkler systems selling products to installing contractors in the new construction building and retrofit markets. With eight locations across Canada, our company is the country’s leading fire protection supplier offering our customers the best in product and customer...
-
Sales Associate
3 weeks ago
Concord, Canada Almas Lighting Full time**Job Summary** **Responsibilities** - Greet and assist clients and visitors upon arrival, ensuring a positive first impression. - Manage phone systems to handle incoming calls, schedule appointments, and address inquiries. - Maintain accurate records and files, including patient information and appointment schedules. - Perform clerical duties such as...
-
Call Centre Agent
5 hours ago
Concord, Canada Team Global Inc. Full timeSchedule: Monday - Friday - 9am-5pm/10am-6pm/11am-7pm - flexible shift **Responsibilities** - Answer questions and address complaints; - Answer all incoming calls and redirect them or keep messages; - Take up other duties as assigned. - Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.); **Requirements**: -...
-
Housekeeping Attendant
5 hours ago
Concord, Canada Monte Carlo Inn Vaughan Suites Full timeA housekeeping-room attendant with Monte Carlo Inns is responsible for cleaning guest rooms and bathrooms, replenishing amenities and linens, and to ensure a clean and comfortable guest bedroom is presented for each guest. A housekeeping-room attendant will also be responsible for cleaning and maintaining common areas of the hotel and providing...