Bilingual Account Service Representative

4 months ago


Vaughan, Canada Lynden International Logistics Company Full time

Lynden International Logistics ULC., a leader in the field of 3rd party logistics for the healthcare & consumer goods industries. As a leading advocate of operational efficiencies, we take pride in developing customized solution protocols within our systems, to meet the needs of our client partners within the healthcare industry.

Lynden International Logistics ULC is looking for an Bilingual Account Service Representative who will be responsible for providing customer service, clerical and administrative duties to a number of clients and their customers, ensuring accuracy and complete confidentiality. This individual is accountable for the timely and accurate collection of orders both online and offline with the customer. Routine communication to the client and their customers, in both verbal and written form, is required.

**WORKING SCHEDULE**:
This is an in-office position which requires you to work Monday to Friday from 8:00am - 4:30pm.

**DUTIES AND RESPONSIBILITIES**:

- Computer entry of customer orders
- Oversee EDI transactions on behalf of the client and customer
- Take order desk calls
- Handle customer inquiries regarding delivery status of orders
- Provide proof of delivery
- Enter customer complaints into call management system to record all details pertaining to the complaint
- Resolves customer problems and complaints
- Communicate daily with clients to provide information as requested
- Maintain and verify inventory and forward to clients
- Process client claims with carriers for any damages or loss while in transit to the customer
- Update management with any client updates and requests
- Sorts and files documentation as required
- Performs on-going training as required

**SKILLS/TRAINING REQUIRED**:

- Bilingual (English/French)
- Ability to work independently and as a team member
- Excellent verbal and written communication skills
- Excellent customer service skills and pleasant telephone manner
- Good interpersonal skills to liaise effectively with clients, customers, staff and management
- Ability to handle stressful situations and a high diverse volume of work
- Neat, thorough and possesses excellent time management skills
- Strong problem solving skills a definite asset when working with different client levels

Lynden International Logistics ULC is an equal opportunity employer dedicated to building an inclusive and diverse workforce. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.



  • Vaughan, Canada Lynden International Logistics Company Full time

    Lynden International Logistics Co., a leader in the field of 3rd party logistics for the healthcare & consumer goods industries. As a leading advocate of operational efficiencies, we take pride in developing customized solution protocols within our systems, to meet the needs of our client partners within the healthcare industry. Lynden International...


  • Vaughan, Ontario, Canada 407 ETR Full time

    Job SummaryWe are seeking a highly skilled and bilingual customer service representative to join our team at 407 ETR. As a customer service representative, you will be responsible for providing world-class service to our customers in English and French, resolving issues efficiently, and ensuring customer satisfaction.Key ResponsibilitiesProvide exceptional...


  • Vaughan, Ontario, Canada 407 ETR Full time

    Job SummaryWe are seeking a highly skilled and bilingual customer service representative to join our team at 407 ETR. As a customer service representative, you will be responsible for providing world-class service to our customers in English and French, resolving issues efficiently, and ensuring customer satisfaction.Key ResponsibilitiesProvide exceptional...


  • Vaughan, Ontario, Canada CAD Customer Service Full time

    Job SummaryThe Customer Care Representative, Bilingual (CCR) serves as the first point of contact and strives to provide exceptional customer experience in support of multiple business units within Terumo Medical Canada, Inc. (TMCI). The CCR is responsible for the order management of all customer requests pertaining to product orders, and/or general...


  • Vaughan, Ontario, Canada CAD Customer Service Full time

    Job SummaryThe Customer Care Representative, Bilingual (CCR) serves as the first point of contact and strives to provide exceptional customer experience in support of multiple business units within Terumo Medical Canada, Inc. (TMCI). The CCR is responsible for the order management of all customer requests pertaining to product orders, and/or general...


  • Vaughan, Ontario, Canada CAD Customer Service Full time

    Job SummaryThe Customer Care Representative, Bilingual, serves as the primary point of contact for customers, providing exceptional service and support in a fast-paced environment. This role is responsible for managing customer inquiries, resolving issues, and ensuring timely order fulfillment.Key ResponsibilitiesProvide first-class customer service,...


  • Vaughan, Ontario, Canada CAD Customer Service Full time

    Job SummaryThe Customer Care Representative, Bilingual, serves as the primary point of contact for customers, providing exceptional service and support in a fast-paced environment. This role is responsible for managing customer inquiries, resolving issues, and ensuring timely order fulfillment.Key ResponsibilitiesProvide first-class customer service,...


  • Vaughan, Ontario, Canada 407 ETR Full time

    Job Summary:407 ETR is seeking a highly skilled and bilingual customer service representative to join our team. As a customer service representative, you will be responsible for providing world-class service to customers in English and French.Key Responsibilities:Provide exceptional customer service to customers in English and French, empathizing with their...


  • Vaughan, Ontario, Canada 407 ETR Full time

    Job Summary:407 ETR is seeking a highly skilled and bilingual customer service representative to join our team. As a customer service representative, you will be responsible for providing world-class service to customers in English and French.Key Responsibilities:Provide exceptional customer service to customers in English and French, empathizing with their...


  • Vaughan, Canada CAD Customer Service Full time

    Terumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications for numerous areas of the healthcare industry. TMC places a premium on providing customers with world-class products, training and education programs that drive clear economic value,...


  • Vaughan, Canada Staples Full time

    **Bilingual Customer Care Representative (12 Month Contract)** **Staples is business to business. **You’re what binds us together. Staples Promotional Products is the world's most trusted source for branded merchandise. As an unprecedented 11-time winner of the Distributor of the Year Award and the highest-ranking Canadian distributor on the North...


  • Vaughan, Ontario, Canada 407 ETR Full time

    Job Summary:407 ETR is seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing world-class service to our customers in English and French.Key Responsibilities:Provide exceptional customer service to customers in English and...


  • Vaughan, Ontario, Canada 407 ETR Full time

    Job Summary:407 ETR is seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing world-class service to our customers in English and French.Key Responsibilities:Provide exceptional customer service to customers in English and...


  • Vaughan, Ontario, Canada 407 ETR Full time

    {"Job Summary:We are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team at 407 ETR. As a key member of our World Class Call Centre, you will be responsible for providing exceptional service to our customers in English and French, resolving their inquiries and issues in a timely and professional manner.Key...


  • Vaughan, Ontario, Canada 407 ETR Full time

    {"Job Summary:We are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team at 407 ETR. As a key member of our World Class Call Centre, you will be responsible for providing exceptional service to our customers in English and French, resolving their inquiries and issues in a timely and professional manner.Key...


  • Vaughan, Ontario, Canada Synergie Hunt International inc. Full time

    Bilingual Accounts Receivable SpecialistAt Synergie Hunt International, we're seeking a highly skilled Bilingual Accounts Receivable Specialist to join our team. As a key member of our client services team, you will be responsible for managing client communication and coordinating payments.Key Responsibilities:Process incoming payments and communicate with...


  • Vaughan, Ontario, Canada Synergie Hunt International inc. Full time

    Bilingual Accounts Receivable SpecialistAt Synergie Hunt International, we're seeking a highly skilled Bilingual Accounts Receivable Specialist to join our team. As a key member of our client services team, you will be responsible for managing client communication and coordinating payments.Key Responsibilities:Process incoming payments and communicate with...


  • Vaughan, Ontario, Canada Bilingual Squad Full time

    Job SummaryThe Bilingual Squad is seeking a highly skilled Payroll Specialist to join our team. As a key member of our HR department, you will be responsible for managing the accurate and timely processing of payroll, administering employee benefits, and ensuring compliance with all applicable regulations.Key ResponsibilitiesProcess payroll for all...


  • Vaughan, Ontario, Canada Bilingual Squad Full time

    Job SummaryThe Bilingual Squad is seeking a highly skilled Payroll Specialist to join our team. As a key member of our HR department, you will be responsible for managing the accurate and timely processing of payroll, administering employee benefits, and ensuring compliance with all applicable regulations.Key ResponsibilitiesProcess payroll for all...


  • Vaughan, Ontario, Canada Bilingual Squad Full time

    Job SummaryThe Bilingual Squad is seeking a highly skilled Payroll and Benefits Administrator to join our team. As a key member of our HR department, you will be responsible for managing the accurate and timely processing of payroll, administering employee benefits, and ensuring compliance with all applicable regulations.Key ResponsibilitiesProcess payroll...