Bilingual (French/english) Customer Service Agent

3 weeks ago


Ottawa, Canada SIRVA Full time

**What you'll Be Doing**
- Effectively solve customer inquiries
- Ability to communicate clearly when handling different topics
- Identify customers’ needs, understand and clarify the information
- Research every issue to provide solutions
- Collaborate with your team and other team members to solve problems and share knowledge
- Build sustainable relationships and engage customers by going the extra mile.
- Ability to assume additional responsibilities and work flexible hours as required
- Work with mínimal supervision in a fast-paced environment
- Perform various administrative tasks to support the Contact Centre

**What you Bring to SIRVA BGRS**
- High school diploma or equivalent
- Bilingual in English and French is a must
- Previous experience in a customer support role through a contact center preferred
- Strong phone and verbal communication skills
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities, and manage time effectively
- You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation

**Other Information**:
**What SIRVA BGRS Offers**
- Competitive salary and incentive plans
- Workplace flexibility for a balanced work/life approach
- Comprehensive benefits packages and wellness program
- Generous company-paid vacation days and holiday time
- Challenging, collaborative, diverse corporate culture
- Ongoing opportunities for learning and career development

Hours: Monday - Friday 8AM EST - 4PM EST or 12PM EST - 8PM EST

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

**Benefits**:

- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Ottawa, ON K1S 5R5: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Desired Salary Range?

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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