Dispatcher/service Coordinator

2 weeks ago


Greater Sudbury, Canada Ainsworth Full time

**If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today**

**Position Summary**:
Ainsworth is looking for a Dispatcher/Service Coordinator to support our dynamic fast-paced Sudbury team. Schedules, dispatches, and coordinates technical field staff and works collaboratively with team members to ensure the administration of multiple back-office processes are executed accordingly to ensure the service delivery cycle flows accordingly and client KPIs are met.

**Key Responsibilities**:

- Coordinate the completion of scheduled and unscheduled service and maintenance work through field technicians and sub-contractors to meet service quality and responsiveness targets.
- Maintain real-time visibility to technician resources by leveraging and updating the schedule board.
- Manage technician sign-in and sign-out protocols.
- Interface with customers and other departments (i.e., Customer Experience Centre and Regional Schedulers) as necessary to ensure the successful completion of requests and resolution of service issues identified throughout the service delivery process. Ensure all changes are accommodated and approved.
- Assign and monitor workflow ensuring calls are dispatched to the appropriate tech with the right skill set in the right geography.
- Resolve any obstacles immediately using established protocols or other creative resolution options through troubleshooting or relaying calls to a level 2 technician to expedite resolution.
- Review completed work orders daily for completeness, work summaries, labor, client signatures, tasking, etc. Acquire any missing information and or close for further reconciliation.
- Work with Technicians and Regional Schedulers to ensure the maintenance and quoted repairs are completed within the month they are scheduled.
- Monitor all work in progress (WIP) and work with technicians and Business Unit Managers as required to ensure it does not exceed 60 days.
- Identify & Suggest opportunities for Process Improvements & efficiencies within department.

**Qualifications**:

- Post-secondary education in related area of study or equivalent.
- 2-4 Years of related experience dispatch experience preferably in the HVAC/Electrical/Building Automation industry but general service industry is acceptable. Actual hands-on HVAC, Electrical or Building Automation experience is also ideal.
- Demonstrated ability to meet deadlines and prioritize a heavy workload.
- Proven systematic and organized approach to multi-tasking.
- Demonstrates ability to work independently to complete assigned tasks with minimum supervision.
- Ability to work under time constraints and adapt to change.

**Why work at Ainsworth?**

Ainsworth is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:

- **_ Benefits: _**_Comprehensive_ health, dental and medical benefits, including wellness supports, RRSP matching and generous vacation
- **_ Growth: _**_In-house_ training and development, access to LinkedIn Learning and other professional development opportunities, Employee performance-based bonus program, where applicable
- **_ Rewards: _**_Service_ milestones and peer recognition plus Employee Discounts and Incentives
- **_ Flexibility: _**_Hybrid_ working models, where applicable
- **_ Diversity: _**_An_ inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company

Ainsworth is an integrated multi-trade company, offering an end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country **Join us. Make a difference**.



  • Greater Toronto Area, Canada Smile HVAC Service and Installation Full time

    Company providing HVAC equipment Service and Installation. Looking for Dispatcher/ Job Coordinator with Sales and good Customer Service skills. Great team work experience and salary - that's what you can get if you match our job requirements. **Job Duties/Tasks**: - Dispatch, schedule and close out calls while processing service requests, preparing...

  • Dispatcher

    4 weeks ago


    Greater Sudbury, Canada Evan's Home Building Centre Full time

    We are looking for a reliable **Dispatcher** to act as a communication point for customer related calls. You will receive requests, transmit messages and track vehicles. **RESPONSIBILITIES** - Receive calls and record significant information - Will act as the Yard Supervisor, including responsibility over scheduling and staff training - Address problems and...


  • Greater Sudbury, Canada Cousineau Concrete Pumping OCP Construction Supplies Inc Full time

    **Responsibilities** - Must be able to multitask as well as take appropriate actions with little to no supervision. - Consistently receive calls and record significant details. - Use of radio, phone, and computer to schedule operators, vehicles, and other field units to appropriate locations. - Monitor the status of field units to coordinate and prioritize...

  • Dispatcher

    4 weeks ago


    Greater Sudbury, Canada Kal Tire Full time

    Are you seeking a customer service role where you’ll be part of a collaborative team that is dedicated to problem solving, safety and helping grow customer relationships? Kal Tire is seeking a **Dispatcher** to join our Sudbury Team **About the Role**: - Learn Kal Tire’s POS and other software systems - Provide information about work orders and relay...

  • Fleet Coordinator

    1 month ago


    Greater Sudbury, Canada Environmental 360 Solutions Full time

    **Company Overview** Founded in 2018, Environmental 360 Solutions (E360S) is dedicated to becoming North America's leading and most trusted environmental management company. Growing through acquisition and organic growth, E360S provides environmental and waste management solutions to municipalities and commercial customers. **Position...

  • Fleet Coordinator

    4 weeks ago


    Greater Sudbury, Canada Environmental 360 Solutions Full time

    **Company Overview** Founded in 2018, Environmental 360 Solutions (E360S) is dedicated to becoming North America's leading and most trusted environmental management company. Growing through acquisition and organic growth, E360S provides environmental and waste management solutions to municipalities and commercial customers. **Position...


  • Greater Toronto Area, Canada Convergint Technologies Ltd Full time

    Convergint is looking for a team-oriented, results-driven, Service Coordinator, to join our amazing culture in our **Mississauga office.** The Service Coordinator answers, responds to, and meets the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the...

  • Service Manager

    1 month ago


    Greater Sudbury, Canada Manitoulin Group of Companies Full time

    Company Description Manitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its 60 years experience, Manitoulin developed the transportation knowledge that is relied on and trusted by clients in various industries. **Job...

  • Service Manager

    1 month ago


    Greater Sudbury, Canada Manitoulin Group of Companies Full time

    Company Description Manitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its 60 years experience, Manitoulin developed the transportation knowledge that is relied on and trusted by clients in various industries. **Job...


  • Greater Sudbury, Canada ICAN Independence Centre and Network Full time

    **CLIENT SERVICE COORDINATOR** **Full Time - 3 Month Contract** **37.5 hours per week** The Client Services Coordinator is responsible for the intake and assessment of new clients, introducing new clients to the programs of ICAN, and serving as an informational resource for clients. The Client Services Coordinator is also responsible for providing support...


  • Greater Sudbury, Canada Maison McCulloch Hospice Full time

    **VOLUNTEER COORDINATOR (designated bilingual position)** **Permanent Full-time Position - 37.5 hours per week** *** The Volunteer Coordinator provides supervision and administrative support to the Volunteer Program here at MMH. The primary role will be to manage the recruitment, on-boarding, ongoing communication, and scheduling functions for all MMH...


  • Greater Sudbury, Canada Strongco Full time

    **Province**: Ontario **Branch**: Sudbury **Employment Type**: Full Time **Number of Positions**:1 **SUMMARY**: **DUTIES AND RESPONSIBILITIES**: - Emphasis on providing a superior customer service experience; - Emphasis on the implementation of a “customer service, customer focused” philosophy, within the department. - Entering and processing Service...


  • Greater Sudbury, Canada Strongco Full time

    **Province**: Ontario **Succursale**: Sudbury **Type d'emploi**: Temps plein **Nombre de postes **:1 **RÉSUMÉ**: **DEVOIRS ET RESPONSABILITÉS**: - L'accent est mis sur la qualité du service à la clientèle ; - L'accent est mis sur la mise en œuvre d'une philosophie de "service client, axé sur le client", au sein du département. - Saisir et traiter...

  • Batcher Dispatcher

    1 month ago


    Greater Toronto Area, Canada G&L Group (Toronto Redi-Mix) Full time

    Toronto Redi-Mix has established a reputation for providing exceptional concrete and ready mix concrete products and superior customer service, we have three plants, which are located in Concord, Brampton, and Etobicoke. Our head office and central dispatch system is located in Concord. With the most innovative modern technologies, Toronto Redi-Mix continues...


  • Greater Sudbury, Canada Northern911 Full time

    Education: Secondary (high) school graduation certificate - Experience: Will train **Tasks**: - Maintain work records and logs - Provide customer service - Receive requests for emergency assistance or service **Service experience**: - 911 Emergency Services - Alarm system **Security and safety**: - Criminal record check **Transportation/travel...


  • Greater Sudbury, Canada Kina Gbezhgomi Child and Family Services Full time

    **OVERVIEW**: The Jordan’s Principal Coordinator primary responsibility to act as a focal point for the children and families that we serve. In particular, the Coordinator provides service coordination and planning in cooperation with other agency personnel related to children in care and children not in care of the agency served by Kina Gbezhgomi Child...


  • Greater Sudbury, Canada Palladino Mazda Full time

    Palladino Mazda is hiring for a Service Business Development Coordinator! **What is it?** The Service BDC Representative is the first point of contact for customers coming into our Service Department. They build lasting relationships with customers, and advise them on the best practices for keeping their vehicles safe and properly maintained. The Service...


  • Greater Sudbury, Canada GFL Environmental Full time

    GFL's Emergency response division is looking for a project coordinator and/or manager! Key Responsibilities: Project management inclusive of quote preparation, service order generation, creation of budget template, liaison with client, daily cost tracking, verification of worked hours vs invoiced hours, final invoices, final deliverables to client...


  • Greater Sudbury, Canada Express Parcel Full time

    Work Term: Permanent - Work Language: English - Hours: 35 to 50 hours per week - Education: No degree, certificate or diploma - Experience: Experience an asset **Tasks**: - Operate and drive automobiles, vans and light trucks to pick up and deliver various items and products - Professionalism in customer service - Receive and relay information to central...


  • Greater Sudbury, Canada Sparlings Propane Full time

    At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America....