E-mobility Service Support Specialist

3 weeks ago

Richmond, Canada ABB Full time

**E-Mobility Service Support Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
This role is to answer to our E-Mobility sales growth in the western region of Canada particularly around the city of Vancouver where we need to support actual installed base and future opportunities in the pipeline.

**Your responsibilities**:

- Reviews specifications, technical manual requirements, time required for office support and training required by the customer
- Handles post commissioning warranty activities
- Performs field assignments to solve customers’ operational problems, optimize the performance of their equipment and commission new equipment
- Works with Customer on field related problems
- Reviews, interprets and comments on technical specifications
- Recommends technical strategy and resolve technical problems
- Performs technical product support and key processes
- Performs field activities, including testing, inspections and site visits
- Maintains awareness of technical and market trends
- Participates in department administration
- Follows scheduling and administrative procedures
- Participates in technical training
- Participates in technical presentations
- Participates and follows Safety procedures and promotes a Safety environment

**Your background**:

- Bachelor of Electrical Engineering
- 2 years minimum of service experience in power generation, protection, transmission, distribution, power electronics, drives etc Electrical vehicle chargers experience would be considered an asset
- Ability to formulate solutions to technical problems, and assist on technical quotations and reports
- Able and willing to be called for Customer emergency situations and scheduled service calls requiring unsupervised work at customer sites
- Strong verbal and written communication skills English written and oral
- Strong interpersonal skills with customers and co-workers is extremely important
- Safety minded and proven safe work record
- Self-motivated and ability to work in a team environment as well as autonomously (as required)
- Strong computer skills: MS Office Suite, Linux environment would be an asset
- See problems as a challenge and be able to find solutions through research, peer networking and Centre of Excellence networking
- Must have valid driving license permit

**Benefits**:

- Retirement plan
- Healthcare plan
- Accident insurance
- Wellbeing program

**More about us**:

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