Technical Support Specialist
3 weeks ago
**Who Are We?**
UniUni is a Canadian courier for e-commerce and logistics companies that is full of energy and determination. Our team and technology elevates and streamlines fulfillment services in Canada to meet customers' demanding expectations. With tens of thousands of parcels fulfilled daily, we have established ourselves as a leader in the last mile delivery and e-commerce fulfillment operation in Canada.
**What Do We Offer?**
**Responsibilities**
- Analyze the problems and escalate issues when necessary.
- Build an internal knowledge base with technical support documentation.
- Create and maintain the tickets for technical support and solutions.
- Work with QA or developers to analyze the root causes.
- Ability to provide evening and weekend support remotely.
- Assist in the management of user accounts.
- Learn the systems end-to-end to support users with their issues and product requirements.
**Qualifications**
- A college diploma in the field of IT or an equivalent technical certificate required.
- Good knowledge of relational databases and SQL language.
- Knowledge and experience of AWS CloudWatch a plus.
- Strong troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to multitask; work on multiple service tickets simultaneously.
- Ability to work independently and as a team.
- Passion for continuous improvement
All interested applicants are requested to submit a resume. We thank all applicants in advance for their interest but only those selected for the interview process will be contacted.
**Benefits**:
- Dental care
- Life insurance
- Paid time off
- Vision care
Schedule:
- Day shift
Work Location: In person
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