Security and Loss Prevention Agent

3 months ago

Whitby, Canada Thermëa spa village | Whitby Full time

**Security Agent** **at** **Thermëa spa village**

We have taken the spa experience and transformed it into a wellness village. Thermëa spa village is familiar, feels like home and allows its guests to escape the hectic pace of modern life. Our spa village is the first of its kind, with state-of-the-art installations and at its core, buildings reminiscent of a distant past, when life was strongly connected with nature and steeped in traditions. Our spa village, a twist on traditional spa culture, combines unique experiences inspired by rituals found around the globe with a distinctively Canadian character—a peaceful hideaway for our guests, not too far from home.

**It takes a village, join us.**

When you work at Thermëa spa village, you are not just gaining a job—you are finding a family. We pride our community on being one of the warmest and most welcoming—and, our guests truly do appreciate it. We go out of our way to provide excellent care to our guests, as well as our artisans.

**We are seeking a passionate **Security Agent** in** Whitby, Ontario **to join our village**.**

Find your place at Thermëa spa village.

**What we stand for**

Our mission is to give our guests a moment’s rest by offering them refuge, away from the pressures of modern life where they may rediscover their own well-being and, as a result, live a happier and longer life. Your role as an artisan of our spa village is to cultivate peace. We are passionate and dedicated team players here at Thermëa spa village. Always enthusiastic, helpful, conscientious, discrete—and most of all, respectful. We deeply care about everyone—guests and fellow artisans alike—in our wellness village.

**What we need**

You will support the elevation of our culture through the lens of our pillars: The best in wellness | The feeling of somewhere else | A trouble-free experience | In a natural state.

**What **you’ll** do**
- Interact with guests and colleagues to ensure a welcoming and memorable experience
- Conduct indoor and outdoor patrols while managing movement of guests and contractors throughout the property
- Provide site support including outdoor live fire management, enforcing spa etiquette, and other facility matters.
- Identify, monitor, report, and proactively take action in order to maintain safety and security of the site, while identifying workplace or guest experience hazards in support of Thermëa’s Health & Safety program
- Establish and maintain access control of the site while protecting the interests and assets of the organization including loss prevention
- Defuse guest disturbances and escort guests off the property when necessary
- In partnership with Leadership, conduct investigations, gather evidence and facilitate interviews with involved parties
- Complete all required reports including shift and incident reports, while maintaining confidentiality of all documentation
- Maintain and operate security room, equipment and CCTV system
- Perform other related duties as assigned.

**Profile Needed**

**What is the profile needed **in order to** be successful in this position**
- High school diploma or GED;
- Experience in security;
- Experience in hospitality and/or customer preferred
- Possess a valid provincial security guard licence; First Aid & CPR and AED certifications
- Be in good physical condition: ability to work in a noisy, hot and/or cold outdoor environment for extended periods of time; ability to work on your feet for long hours;
- Good interpersonal and verbal and written communication skills;
- Positive attitude, resourceful, ability to be discreet, and calm under pressure
- Demonstrate good judgement, common sense and decision-making ability; particularly when dealing with emergencies or other incidents;
- Ability to meticulously maintain good records;
- Ability to develop strong relationships throughout the organization, creating a sense of trust and support;
- Excellent observation skills.

**When**

40 hours a week, you will work on flexible schedule (days, evenings, weekends, overnights, holidays). Shifts range from 8 hours to 12 hours including overnight shifts.

**What**
- Competitive salary based on the pay scale in effect at Thermëa spa village
- Curated development plan
- Influential role in a growing company
- Free Thermal Experience *
- Discount on spa services *
- Health Insurance *
- Some conditions apply

**How**

Send us your resumé and cover letter by clicking ‘Apply’ below.

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