Wait List Information Clerk

6 months ago

Regina, Canada eHealth Saskatchewan Full time

**Employment Type**: SGEU Term 9 months or more**Location(s)**: SK-Rgna-Regina**Salary Range**: $20.610 - $25.826 Hourly**Who is eHealth Saskatchewan?**
We may be biased, but eHealth Saskatchewan is the place to be right now As the result of a province wide consolidation of IT services in the health care sector, we have seen substantial growth in our organization that is only going to increase as we aim to meet our expanded mandate and the immense need for our support. This gives our people a unique and rare opportunity to truly create, build, improve, and leave their mark on a growing organization.

We are a Treasury Board Crown Corporation that focuses on digital technologies to enable, support, and enhance high quality health services across the entire province. There is no greater job satisfaction than knowing the work you do is directly related to saving a life or bringing a new one into the world. Although we may not be front facing with patient care, we have a huge role in maintaining and improving IT systems and supporting health care providers and teams throughout Saskatchewan in delivering the best possible care to patients, citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals and diagnostics. Additional programs and services that support patient care and information include Virtual Care, MySaskHealthRecord, the Provincial Electronic Health Record, Health Registries (eligibility for health services/distribution of health cards) and vital event records.

Our vision is “Connected healthcare, accessible to everyone, everywhere” with a mission to “Collaborate to transform healthcare through the use of information and innovative technology”. It is a complex environment, constantly evolving and quick to change as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration.

**About the role: Wait List Information Clerk**

Reporting to the Manager, Provider Services, this role acts as the point of contact for Referral Management Service inquiries from referring providers, medical office assistants, specialist offices, and the Saskatchewan Cancer Agency regarding patient referrals. Inquiries can include but are not limited to: referral status, urgency, redirects, specialist exceptions, etc.

**Typical daily duties will include**:

- Deliver accurate, appropriate and timely support to our stakeholders providing patient
- centered care.
- Meet the needs of our patients, working in this type of environment calls for very strong interpersonal and excellent communications skills to establish and maintain effective working relationships as well as above average typing/data entry skills.

**What are we looking for**:

- Minimum of 12 months of experience working in a medical office or similar environment;
- Strong medical terminology understanding;
- Excellent data entry skills with a minimum typing speed of 45 wpm;
- Knowledge of customer service principles and experience providing patient-centered care;
- Experience working with healthcare professionals and/or patients who may be upset;
- Ability to provide excellent service through strong demonstrated interpersonal skills and patient-centered care oriented attitude;
- Excellent interpersonal skills; ability to communicate effectively in the English language both verbally and in writing;
- Exceptional time management, prioritization, and organizational skills with the ability to prioritize workloads and meet deadlines;
- Knowledge of Microsoft Office;
- Gather, understand, and synthesize specialized information in a way that can be applied to meet the needs of the organization and of the patient;
- Recognize information that must remain confidential and comply with privacy and security policy legislation; and
- Strong analytical and problem solving skills.

**You will have knowledge of**

Typically, the knowledge and skills required for this role are obtained from through previous experience in a medical office environment utilizing medical terminology coupled with strong customer service related experienced that is supplemented with data entry experience.

The knowledge and skills required for this position would be attained through the completion of a high school diploma or equivalent. An Office Administration certificate is beneficial. An equivalent combination of experience, education and training may be considered.

**You will have the ability to**:

- Troubleshoot problems and identify resources required to resolve an issue;
- Solve problems;
- Prioritize issues and one’s workload;
- Ability to meet critical deadlines and service levels in a reactive work environment;
- Understand when to escalate issues to other team members and/or management;
- Communicate effectively, both written and verbal with customers and team members;
- Effectively work independently and participate as a team member to meet the needs of patients, physicians and co

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