Wait List Information Clerk

6 months ago

Regina, Canada eHealth Saskatchewan Full time

**Who is eHealth Saskatchewan?**
eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. Our vision is “Connected healthcare, accessible to everyone, everywhere” with a mission to “Collaborate to transform healthcare through the use of information and innovative technology”. It is a complex environment, constantly evolving and quickly changing as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration.

A large and complex organization, eHealth is comprised of 30+ clinical and non-clinical program (service) areas that all work together to support health care providers and teams across the province in delivering the best possible care to patients, providers, citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals and diagnostics. Additional programs that also support patient care and information include Virtual Care, the MySaskHealthRecord, and the Provincial Electronic Health Record. eHealth is also responsible for the administration of various pieces of legislation to manage the registration of/changes to all vital event records (e.g. birth, marriage, death, etc.), registration of legal name changes, registration of adoptions, and for maintaining the provincial health registry for health services eligibility and distribution of health services cards.

The eHealth teams engage directly with health system partners and other stakeholders both provincially and federally to ensure all services are delivered efficiently and effectively.

**About the Role: Wait List Information Clerk**
Reporting to the Manager, Provider Services, this role acts as the point of contact for Referral Management Service inquiries from referring providers, medical office assistants, specialist offices, and the Saskatchewan Cancer Agency regarding patient referrals. Inquiries can include but are not limited to: referral status, urgency, redirects, specialist exceptions, etc.

**Typical daily duties**:

- Deliver accurate, appropriate and timely support to our stakeholders providing patient
- centered care;
- Meet the needs of our patients. Working in this type of environment calls for very strong interpersonal and excellent communication skills to establish and maintain effective working relationships, as well as above average typing/data entry skills.

**What we are looking for**:

- Minimum of 12 months' experience working in a medical office or similar environment;
- Strong medical terminology understanding;
- Excellent data entry skills with a minimum typing speed of 45 wpm;
- Knowledge of customer service principles and experience providing patient-centered care;
- Experience working with healthcare professionals and/or patients who may be upset;
- Ability to provide excellent service through strong demonstrated interpersonal skills and patient-centered care oriented attitude;
- Excellent interpersonal skills; ability to communicate effectively in the English language both verbally and in writing;
- Exceptional time management, prioritization, and organizational skills with the ability to prioritize workloads and meet deadlines;
- Knowledge of Microsoft Office;
- Gather, understand, and synthesize specialized information in a way that can be applied to meet the needs of the organization and of the patient;
- Recognize information that must remain confidential and comply with privacy and security policy legislation; and
- Strong analytical and problem solving skills.

**You will have knowledge of**:
Typically, the knowledge and skills required for this role are attained through the completion of a high school diploma or equivalent, along with previous experience in a medical office environment utilizing medical terminology. Strong customer service-related experience, supplemented with data entry experience, is also required. An Office Administration certificate is beneficial.

**You will have the ability to**:

- Troubleshoot problems and identify resources required to resolve an issue;
- Solve problems;
- Prioritize issues and one’s workload;
- Meet critical deadlines and service levels in a reactive work environment;
- Understand when to escalate issues to other team members and/or management;
- Communicate effectively, both written and verbal, with customers and team members;
- Effectively work independently and participate as a team member to meet the needs of patients, physicians and co-workers and to build productive, positive work relationships;
- Gather, understand and synthesize specialized information in a way that can be applied to meet the needs of the organization and customer and within given constraints;
- Train and transfer technical knowledge to current and new employees and consultants; and
- Provide excellent patient-centered care service through strong interpersonal skills.

**You will be**:

- Flexible, organized

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