IT Support Technician L1-l2

2 weeks ago

Montréal, Canada Equisoft Full time

**IT Support Technician L1-L2**

**Why Choose Equisoft?** With 950+ employees currently, we are a stable and growing organization that offers progressive career advancement and fosters a supportive environment. If that’s not enough, then check out these other perks below:

- Hiring Location: Canada (our local in Montreal office)
- The position is hybrid between minimum of 1 days at the office and 4 days remote
- Full-time Permanent Role
- Benefits available day 1: medical, dental, retirement plan, telemedicine program, etc.
- Flexible hours
- Number of hours per week: 40
- Educational Support (Udemy, LOMA Courses, Equisoft University, Tuition Reimbursement)

**Role**: The IT Support Technician L1-L2 reports to the Manager, IT Service Desk and will works closely with 7 others IT Support Technician. The incumbent will be responsible to configure and give the access for the laptop to the new employees and troubleshoot multiple type of IT problems for Equisoft employee that are located around the world.

**Your Day with Equisoft**:

- Provide users with IT support (workstations, telephones, mobile phones, etc.)
- Create the access and new laptop for all new employees of Equisoft. Ship the IT equipment by mail locally and internationally
- Answer their questions correctly
- Diagnose and solve user problems
- Assign requests to the appropriate person
- Carry out the support of computer equipment (and printers)
- Manage user accounts
- Provide support to employees located in different offices
- Perform other related duties

**Requirements**:
**Technical**
- Diploma in DEP or AEC in IT technical support or similar field
- Minimum of 2 years’ experience in a similar role
- Knowledge of Windows business environments and office software
- Good knowledge of Office 365 components
- Good knowledge of networking and issue troubleshooting skills
- Experience with laptop hardware maintenance and configuration
- Able to provide 24x7 (on call) support on a rotational basis
- Excellent knowledge of English & French (spoken and written)
- Knowledge of Spanish (spoken and written) (asset)

**Soft skills**
- Strong customer service and communication skills
- Analytical and problem-solving skills
- Ability to communicate technical concepts
- Strong sense of organization and prioritizing
- Ability to communicate, write and synthesize information
- Ability to multi-task in a rapid-paced environment
- Team spirit, tact, diplomacy, autonomy, rigor, and discipline

If you don't meet all the requirements, we still want to speak with you

Equisoft is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

  • Technicien de Support L1/l2

    4 weeks ago

    Montréal, Canada amaris Full time

    Job description Nous recherchons des consultants dynamiques pour renforcer notre équipe en Systèmes d'Information & Digital à Montréal. Votre expérience, vos connaissances et votre engagement nous aideront à relever les défis de nos clients. Vous soutiendrez différents projets grâce à votre expertise en tant que Technicien de support...

  • Technicien de Support L1/l2

    4 weeks ago

    Montréal, Canada Amaris Consulting Full time

    **Who are we? **:**Amaris Consulting** est une société indépendante de conseil et de technologies au service des entreprises. Avec plus de 1000 clients dans le monde, nous déployons des solutions pour les plus grands projets depuis plus d'une décennie - tout ceci est rendu possible par une équipe internationale de 7 600 talents répartis sur les 5...

  • Technical Support

    4 weeks ago

    Montréal, Canada ProAlt Full time

    **Title: Technical Support (L1 or L2 or L3)** **Location: Montreal or Laval, QC (Hybrid)** **Type: Full time** - Bachelor's degree or associate degree in related field - At least 3 years of hands-on experience in Technical Support (L1 or L2 or L3) - Must be bilingual English and French - Maintains and administers computer networks and related computing...

  • Desktop Support Technician Ii

    3 days ago

    Montréal, Canada TekWisen Software Pvt. Ltd Full time

    Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and peripherals - Documents, maintains, upgrades, or replaces hardware and software systems - Identifies, analyzes, and repairs product failures, orders and replaces parts as needed Performs a variety of complicated tasks - On-site software support - Repair of high-end printers and...

  • Tearista/cashier

    3 days ago

    Montréal, Canada L2 Bubble Tea Chinatown Full time

    --English to follow-- - Nous sommes à la recherche d'un caissier /thérista de bubbletea pour notre succursale à L2 La Gauchetière. **Sommaire du poste**: Prendre les commandes, offrir un excellent service à la clientèle, offrir un support aux tearista («drink maker»). **Compétences clés**: - Être orienté vers le service à la clientèle -...

  • Tearista/cashier

    3 days ago

    Montréal, Canada L2 Bubbletea La Gauchetière Full time

    --English to follow-- - Nous sommes à la recherche d'un caissier /thérista de bubbletea pour notre succursale à L2 La Gauchetière. **Sommaire du poste**: Prendre les commandes, offrir un excellent service à la clientèle, offrir un support aux tearista («drink maker»). **Compétences clés**: - Être orienté vers le service à la clientèle -...

  • IT Implementation Specialist

    3 days ago

    Montréal, Canada MSP Corp Full time

    **IT Implementation Specialist - Level 3**: Full Time; Hybrid position Groupe Access - Montréal, QC, CA As one of the leading Cyber Security and information technology (IT) services firms in Canada, we have an assortment of services to offer our varied clientele, large or small. This also means we are always looking for qualified & dynamic IT...

  • Bilingual Software Support Analyst

    2 weeks ago

    Montréal, QC, Canada Direct IT Recruiting Inc. Full time

    NOTE: HYBRID work model, in office 1-day per month, office located in Montreal, Quebec. Contract: 6 months, 7 hours/day, 35 hours/week (some extended hours during releases), strong possibility of extension Work Experience: 3-5+ years Software Support, Dynatrace monitoring alerts, Azure, SQL, SQL Queries, API, mobile, troubleshooting, Bilingual French/...

  • Manager - Desktop Support (French and English)

    4 weeks ago

    Montréal, Canada Asset Inventories Inc. Full time

    **Desktop End User Support manager** **Missions** - Department Summary: Team manage desktop support L2 for all type end users (business and IT users) in Canada located in Montreal, - Currently deployment IT equipment, software, PC and laptops maintenance and etc, request and incident support. - A Desktop Support Manager will have a minimum of 4 years...

  • Desktop Support Specialist

    3 weeks ago

    Montréal, Canada Fivesky Full time

    Does helping all levels of users in a large global environment shout, career growth? Do you want to join an outstanding team of technology professionals where your troubleshooting skills will shine? If so then you could be Fivesky's next **_Desktop Support Technician_**. **What you've done**: - Applied your 5+ years of progressive L2 Desktop, Server, and...

  • Bilingual Desktop End User Support Manager

    4 weeks ago

    Montréal, Canada Asset Inventories Inc. Full time

    Asset Inventories is hiring for a **Desktop End User Support manager **who will have a minimum of 5 years Management experience (Preferably in the Financial Services industry) or 8 years of desktop support experience with some supervisory responsibilities. Individual should demonstrate relevant technical management experience in planning, implementation and...

  • Global ERP Coe Operations Lead

    3 days ago

    Montréal, Canada WSP Full time

    **WSP **is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 55,000 team members across the globe. In Canada, our 9,800+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation...

  • IT Support Technician

    4 days ago

    Montréal, Canada Synergy IT Solutions Inc Full time

    Job description Synergy IT is looking for onsite techs around Montreal area on as required basis with one day notice for long term association like 5 years to begin with to serve their several local Clients onsite. Job Duties - Incidents / Break and Fix Services : Restoring the normal services operation of an end user service, includes the workstation...

  • Customer Service Specialist

    4 weeks ago

    Montréal, Canada International Air Transport Association (IATA) Full time

    Employment Type: Fixed Term Contract Contract Duration: Until 30 Sep About the team you are joining You will report to the Manager, IATA Customer Service Center in Montreal and will be responsible for delivering the highest level of customer service to IATA customers, which consists of Airlines, Travel/Cargo Agents and Third Parties. The role encompasses...

  • IT Technician

    1 week ago

    Montréal, Canada Fed IT Full time

    Hello, I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions. I work on two types of recruitment: temporary and permanent. All our consultants are IT experts who speak your language and work in your environment. We cover the full range of IT professions: development, business...

  • Production support

    3 days ago

    Montréal, Canada TalentBurst, Inc. Full time

    Job Title:- Production support L2Duration:0-12 month(s)Location:- Montreal, QC (Hybrid)Provide technical and functional support for key Global Markets applications. In coverage schedules between 9 am and 9 pm (in winter from 8 pm to 8 pm)Analyze existing tasks and procedures in order to optimize and automate those using standards and tools approved by BNP...

  • Production support

    4 days ago

    Montréal, Canada TalentBurst, Inc. Full time

    Job Title:- Production support L2Duration:0-12 month(s)Location:- Montreal, QC (Hybrid)Provide technical and functional support for key Global Markets applications. In coverage schedules between 9 am and 9 pm (in winter from 8 pm to 8 pm)Analyze existing tasks and procedures in order to optimize and automate those using standards and tools approved by BNP...

  • Production support

    3 days ago

    Montréal, Canada TalentBurst, Inc. Full time

    Job Title:- Production support L2Duration:0-12 month(s)Location:- Montreal, QC (Hybrid)Provide technical and functional support for key Global Markets applications. In coverage schedules between 9 am and 9 pm (in winter from 8 pm to 8 pm)Analyze existing tasks and procedures in order to optimize and automate those using standards and tools approved by BNP...

  • Production support

    2 days ago

    Montréal, Canada TalentBurst, Inc. Full time

    Job Title:- Production support L2Duration:0-12 month(s)Location:- Montreal, QC (Hybrid)Provide technical and functional support for key Global Markets applications. In coverage schedules between 9 am and 9 pm (in winter from 8 pm to 8 pm)Analyze existing tasks and procedures in order to optimize and automate those using standards and tools approved by BNP...

  • Production support

    3 days ago

    Montréal, Canada TalentBurst, Inc. Full time

    Job Title:- Production support L2Duration:0-12 month(s)Location:- Montreal, QC (Hybrid)Provide technical and functional support for key Global Markets applications. In coverage schedules between 9 am and 9 pm (in winter from 8 pm to 8 pm)Analyze existing tasks and procedures in order to optimize and automate those using standards and tools approved by BNP...