Bilingual Software Support Analyst

2 weeks ago


Montréal QC, Canada Direct IT Recruiting Inc. Full time

NOTE: HYBRID work model, in office 1-day per month, office located in Montreal, Quebec.

Contract: 6 months, 7 hours/day, 35 hours/week (some extended hours during releases), strong possibility of extension

Work Experience: 3-5+ years Software Support, Dynatrace monitoring alerts, Azure, SQL, SQL Queries, API, mobile, troubleshooting, Bilingual French/ English

Industry: Supply Chain, Distribution

DESCRIPTION:

  • Provide technical software support to end-users via phone, email, or in person , ensuring timely resolution of issues.
  • Review daily monitoring alerts.
  • Troubleshoot issues , including network connectivity issues and application errors.
  • Collaborate with other IT team members to identify and resolve complex technical issues.
  • Document all technical support activities, tickets, including issue resolution and troubleshooting steps.

REQUIREMENTS:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3-5+ years of experience as an L2 Software Support Analyst.
  • Strong knowledge of computer hardware, software, networks, and operating systems.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Be part of a 3-person L2 support team. The core team is 15 people.
  • Customer-oriented approach with a focus on providing exceptional support.
  • Ability to prioritize and manage multiple tasks effectively.
  • Experience with Azure, SQL, SQL Queries, API, mobile
  • Knowledge of Dynatrace platform ie monitoring, alerts
  • Bilingual in French and English - mandatory

To Apply:

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