Library Client Service Specialist

2 weeks ago

Saskatoon, Canada Saskatchewan Polytechnic Full time

**Competition Number**
- P13718**Posting Title**
- Library Client Service Specialist**Classification**
- Band 6**Location**
- Saskatchewan Polytechnic Saskatoon Campus**Other Location(s)**
- Saskatchewan Polytechnic Saskatoon Campus**Building**
- Saskatoon Campus, Idylwyld Dr.**Other Building**
- Saskatoon Campus, Ave W**Date Posted**
- 03/14/2023**Closing Date**
- 03/23/2023**JIQ #**
- 037**Start Date**
- 03/22/2023**End Date**

**Open Until Filled**
- No**Ongoing**
- Yes**Category of work**
- Full Time**Bargaining Unit**
- Professional Services**Hours of Work**
- Regulated 36 hours (modified)**Salary Range**
- $26.63 to $31.82**Temporary Market Stipend**

**Incumbent**

**Total Assigned days (AC) / Total Hours per biweekly pay**
- Full-time
Regulated 36 hours (modified)
Some evening/weekend work may be required.

**Posting Status**
- Open- Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech’s strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.**Job Duties/Qualifications, Skills and Abilities(QSA)**:

- Job Duties**Job Duties**
- Delivers in-depth, proactive learner-centered library services while ensuring the highest standards of client service are met to create a safe and welcoming environment. Anticipates client needs to provide outstanding client service using technology or supporting clients in the use of technology.
- Participates in the development and execution of library services orientation, programming, outreach and community engagement activities, including, but not limited to orientation tours sessions, information fairs and special events; engages in regular social media postings and monitoring activities.
- Under the guidance of the liaison librarian, locates information by conducting literature searches using online catalogues, research databases and search engines, to support curriculum development and faculty research.
- Participates in Library Services communication and outreach efforts through social media, web page and other communication formats
- Provides support for Liaison Librarian(s) including providing client technology or other support in instructional settings and selection of materials for the library collection.
- Serves as a participating member on internal library services teams and working groups as assigned
- Works collaboratively and collegially with Librarians and Library Leadership as needed to participate in operational planning, assessment, development, and improvement activities in a team environment in all areas of Library Services.
- When assigned, assists with other library areas such as metadata, circulation, and interlibrary loans.
- Assists in proving training to new hires on key library services.
- Performs other duties as assigned.
- QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE**Specific Accountabilities**

**Duties**
- Two (2) year Library Technician Diploma reflecting competencies outlined in the CFLA Guidelines for Education in Library Technicians.
- Two (2) years’ experience providing client service within a customer service environment.
- Effective customer service skills.
- Effective communication skills (written and verbal).
- Effective interpersonal, conflict management and teamwork skills.
- Intermediate training and/or experience in the use of MS Office Suite (Word, Excel, PowerPoint, Outlook).
- Ability to retain concentration during frequent interruptions, prioritize and stay organized while managing multiple tasks and client demands.
- Effective critical thinking and decision-making skills.
- Commitment to lifelong learning and on-going technological and interpersonal skills development.
- Ability to use general office equipment such as a point-of-sale system, computer printer, digital scanner, photocopier and library related equipment, and a self-checkout machine.
- Demonstrates valuing diversity

**Required Qualifications, Skills and Abilities (QSA)**

**Desired QSA

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