Manager of Store Operations

6 months ago

Vancouver, Canada Article Full time

**Description**:
Hi there, we’re Article. We are known as an online furniture company creating remarkably better furniture experiences one sofa at a time. However, that is about to change, we’re expanding to physical retail. And as the **Manager of Store Operations**, you will be overseeing the day-to-day operations of our first location - our Vancouver retail store. In addition to opening our first store, you’ll be creating the operations playbook for all future retail locations.

**Why We Need You**:
This is new to us, we need retail store expertise on how to best run stores. This includes ensuring all stores meet the company's operational standards, developing and implementing operational policies and procedures, and collaborating with other departments to ensure the overall success of the business. As the Manager of Store Operations you will manage the actual in-store teams and support in opening of new locations across Canada and the USA.

We have an aggressive goal to get our first location open this fall

**Why Article?**

As a Particle (people of Article), you will have a high level of autonomy to solve challenging, meaningful problems the best way you can. That means you’re trusted to explore solutions you believe will work best (you’re the expert, after all). You’ll do all this while growing your skills within a company that is redefining the furniture industry.

**About the Retail team**:
To start you’ll be working out of our HQ, we are a hybrid team - you'll be in the office 3 days per week. As the store goes through it’s build out phase and opens, your time will transition to being 5 days a week in store.

**What You’ll Do**:

- Develop and implement a comprehensive store operations strategy that aligns with the company's overall growth objectives.
- Collaborate with the Director of Retail Expansion to ensure all stores meet the company's operational standards, including customer service, sales, inventory management, visual merchandising, and safety.
- Develop and implement operational policies and procedures that improve efficiency, productivity, and profitability.
- Collaborate with other departments, including merchandising, marketing, and real estate, to ensure the overall success of the business.
- For the Vancouver store act as store manager and then hire a replacement store manager.
- For future retail locations, conduct regular store visits to assess performance, identify areas for improvement, and provide feedback to the Director of Retail Expansion and store managers.
- Monitor key performance indicators (KPIs) and use data to make informed decisions about store operations.
- Manage the store operations budget, including labor, supplies, and equipment.
- Stay up-to-date with industry trends, new technologies, and emerging best practices to ensure the company's stores remain innovative and competitive.
- Present store operations updates to senior leadership and board of directors.

**Skills, Knowledge and Expertise**:

- A career focused in retail management, with 3+ years of experience in retail store operations, with at least 2 years in a leadership role.
- Strong knowledge of retail operations, including customer service, sales, inventory management, visual merchandising, and safety.
- Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels of the organization.
- Strong analytical skills, with the ability to interpret data, draw insights, and make informed decisions.
- Demonstrated ability to manage multiple complex projects simultaneously.
- Ability to work in a fast-paced, dynamic environment and manage competing priorities effectively.
- Bachelor's degree in business administration is nice to have.
- Furniture industry experience is very nice to have.
- Legally able to work in Canada.
- Completion of criminal background check.

**Perks & Benefits**:
**Life**:

- 20 days of vacation*
- 6 well-being (sick) days
- 1 Inclusion and Diversity Day
- Hybrid work with 3 days a week in the office
- Work remotely (anywhere in the world) for up to 3 weeks

**Total Health**:

- Excellent extended health and dental benefits packages
- $1000 health/lifestyle spending account* for your total physical and mental well-being
- TELUS Health App
- Mental Health Assistance/Counseling
- Virtual medical appointments

**Office Space**:

- The Article HQ is a converted warehouse, with an open accessible layout, where you can work from an Article sofa, collaboration spaces, or a private meeting room
- Standup desks can be requested
- Well-stocked kitchens filled with snacks, premium coffees and teas (and ALL the milks)
- Onsite fitness equipment, change rooms with showers (towel service), and indoor secure bike storage
- A dog-friendly office. If you have a well-behaved, well-socialized pup, they’re welcome too

**Extra**:

- 45% discount (15% for friends and family, too) on our whole product offering
- Prorated

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