Client Account Representative

1 week ago

Halifax, Canada Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

Job Profile Description

Customer satisfaction, **relationship building, **and loyalty are essential to the success of the Group Retirement Solutions business. This position is responsible for supporting all Customer Experience areas and Field offices with respect to services for a dedicated block of clients within the Group Retirement Corporate Market Segment.

The Customer Service Representative is the single point of contact for day-to-day service in the organization. The Customer Service Representative is **accountable **for ensuring that any service-related issues received are being managed in the timeframes required and organizes all resources required to deliver the highest level of customer experience including resolution of issues. All issues, resolutions and are project managed by the Customer Service Representative.

The Customer Service Representative will manage corporate clients in partnership with the Field offices and **communicates **effectively **with partners across the business for convergence clients with our Group Benefits Partners.

The Customer Service Representative will work closely with other Customer Experience teams as they **manage issues **as related to their assigned group of clients.

**Key Accountabilities**:
**1. First point of Contact**
- With a select block of challenging cases, provide high quality service by responding effectively to Customers questions, issues and problems (written and verbal). Customers may include internal partners, plan sponsors and plan members.
- Accountable for initial investigation of operational errors within Plan Sponsor Services team.
- Coordinates with cross functional areas, to deliver client solutions - providing a single point of contact for service
- Representative will support external clients and internal clients by lending their knowledge and expertise with clients, may be called upon to attend meetings face to face with Plan Sponsors.
- Communicate with the client environment to proactively prevent errors and ensure all relevant parties are current and informed on case issues
- Make your clients feel as though they are your **NUMBER ONE PRIORITY **with every single interaction

**Qualifications**:

- Very Strong Customer Service experience, proven ability to manage and foster relationships with both internal and external partners to **DRIVE CUSTOMBER CENTRICITY**:

- Strong knowledge of workflows, procedures and the functionalities, complexities and limitations of GRS systems
- Good understanding of applicable legislation and/or privacy regulations and guidelines
- Thorough knowledge of the area’s business, systems and procedures. Understands and aligns work to Customer objectives, proven ability to quickly and easily adapt to changes to meet customer needs.
- Good Negotiating and Influencing Skills using those skills to **DRIVE CHANGE**:

- Proven ability to quickly and easily adapt to changes within the business and organization. Can easily move from supporting one assignment to another.
- Innovative thinker. Generates new and unique ideas, approaches and solutions to problems and opportunities. Openly questions traditional assumptions and procedures.
- Takes PROACTIVE approach to act on ideas and opportunities before being asked or forced to by events. Commits to a course of action in the face of risks and uncertainty. Takes personal responsibility for making decisions or engaging resources.
- Team Player seeks out ways to improve team dynamics.
- Strong interpersonal, communication skills and presentation skills

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer**

**Salary & Benefits**

The annual base salary for this role is listed below.

**Primary Location**

CAN, Nova Scotia, Halifax, 2717 Joseph Howe Drive

**Salary range is expected to be between**

$39,900.00 CAD - $66,500.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short

  • Client Account Representative

    6 days ago

    Halifax, Canada Manulife Full time

    **_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....

  • National Account Representative

    3 days ago

    Halifax, Nova Scotia, Canada Marketsupport Canada Full time

    Our TeamMarksupport Canada's dynamic sales and merchandising team is dedicated to providing flexible, rewarding opportunities for its members. As a Brand Representative/Merchandiser, you will be working closely with clients in the candy and confection industry to promote their products and services. With a focus on delivering exceptional customer service and...

  • Client Service Representative

    1 week ago

    Halifax, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Support Representative

    4 days ago

    Halifax, Canada LifeRaft Full time

    This Client Support Representative (CSR) role will deliver services to support the client's day-to-day needs related to using the Navigator platform. This role will be responsible for maintaining agreed-upon service levels and following up as needed with the appropriate teams to ensure we're providing timely problem resolution to our wide range of clients....

  • Client Service Representative

    23 hours ago

    Halifax, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Account Manager

    2 weeks ago

    Halifax, Canada DOT & Company Full time

    **Client Account Manager** LOCATION**:REMOTE** TYPE**:FULL-TIME POSITIONS OPEN** DOT & Company is a first of its kind, client account management agency. We partner with growing digital marketing agencies to provide best-in-class client communication and project management, acting as a liaison between the agency and their clients. We give the agency owner...

  • Client Care Representative

    1 week ago

    Halifax, Canada Coastal Care Veterinary Emergency & Referral Hospital Full time

    Coastal Care Veterinary Emergency & Referral Hospital in Halifax is seeking a seeking a friendly, energetic, and compassionate Veterinary Assistant & Customer Service Representative to join our innovative and dynamic team in a full-time capacity. If you love animals, and enjoy helping people - search no further! The Veterinary Assistant Customer Service...

  • Client Service Representative

    4 days ago

    Halifax, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    1 day ago

    Halifax, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    1 week ago

    Halifax, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    1 week ago

    Halifax, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Accounting, Administration

    1 week ago

    Halifax, Canada EFP Engineering Ltd. Full time

    **Company Overview/Background**: The formation of EFP Engineering Ltd. was driven by a collective demand from clients for a mechanical and electrical design team that is responsive and engages all stakeholders to generate a coordinated and cost-efficient design, that is both technically and practically sound. EFP Engineering Ltd. is committed to providing...

  • Account Representative

    3 weeks ago

    Halifax, Canada DHL Full time

    What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. Enjoy the flexibility, innovation and fun we encourage and promote in our work environment. Our corporate culture is about personal commitment - to our business, to each other and to our communities. DHL is...

  • Accounting Clerk

    6 days ago

    Halifax, Canada IMP Group International Inc. Full time

    Searching for a satisfying career in a growing industry that has a positive impact on people? Everything we do here at CAN-med contributes to improving our customers’ lives. We work closely with industry partners and healthcare providers to develop solutions to help Canadians live healthier lives. We need people like you to help us, help them. Join our...

  • Accounting Clerk

    1 week ago

    Halifax, Canada IMP Group Full time

    **Searching for a satisfying career in a growing industry that has a positive impact on people? Everything we do here at CAN-med contributes to improving our customers’ lives. We work closely with industry partners and healthcare providers to develop solutions to help Canadians live healthier lives. We need people like you to help us, help them. Join our...

  • Director, Client Account Management

    5 days ago

    Halifax, Canada MUFG Investor Services Full time

    **Company Description** MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG - one of the largest banks in the world with $2.8 trillion in assets - we provide clients access to a range of leading solutions from fund administration, middle-office...

  • Outside Sales Representative

    3 weeks ago

    Halifax, Nova Scotia, Canada Coastal Waste & Recycling Full time

    OverviewDrive the Future as a Outside Sales RepresentativeAre you a motivated and results-driven professional ready to make an impact in the Waste and Recycling Industry? Do you thrive in a dynamic and innovative environment with opportunities to grow and excel?Join Coastal Waste and Recycling as an Outside Sales Representative and play a key role in...

  • Account Executive

    3 hours ago

    Halifax, Canada UCG Solutions Full time

    In the **Account Executive/Account Manager role**, you will make a key impact on the branch culture by partnering with associates to help clients reach their goals. From the moment clients arrive at our digital business center, you will be providing a best-in-class experience for them throughout their time with us to increase client dedication, engagement...

  • Representative Rehab Customer Service-FT

    1 week ago

    Halifax, Nova Scotia, Canada Jace Holdings Ltd. Full time

    Representative Rehab Customer Service-FTRequisition ID: 179734Job Category: Retail - Front EndTravel Requirements: 0 - 10%Job Type: Full-TimeProvince: Nova ScotiaCity: DartmouthLocation: 884 Westphal LawtonsPostal Code: B2X 1R5The Rehab Customer Service Representative is responsible for providing administrative and clerical shared service support to members...

  • Account Manager

    5 days ago

    Halifax, Canada PNL Communications and Electrical ltd. Full time

    **About PNL Communications Ltd.** PNL Communications Limited is a private and locally owned and operated company. PNL specializes in structured cabling, electrical services, access control, security solutions, residential installations, and more. Our service area is primarily concentrated in the Halifax Regional Municipality. PNL Communications is a...