Customer Care

4 weeks ago

Québec QC, Canada Logibec Groupe Informatique Ltd. Full time

Are you looking for a new challenge where your skills and experience in client support and technical support can be put to good use with an exciting and fulfilling challenge?
For almost 40 years, Logibec has been innovating and developing targeted software solutions in close collaboration with healthcare institutions, enabling their partners to meet their daily challenges and focus on what matters most: their patients.
The primary role of the Customer Support Advisor - Integration is to perform all tasks related to second and third level technical support. Occasionally, the role may be asked to assist with interface installation tasks.
Provide first and second level customer service: handle service calls, document them and follow up until they are closed;
Provide on-call service (3rd level) outside normal business hours (on a rotating schedule 1/2 weeks);
Be available during evenings and weekends, as needed, for on-call and for the completion of certain projects/interventions;
Inform the implementation team of common anomalies;
Ensure compliance with all requirements related to Logibec's administrative processes;
Know, master and apply Logibec's policies regarding security, confidentiality and access to information;
Accompany (remotely or on site) the institutions in the deployment of the solutions (on occasion);
Performing interface testing with participating suppliers and customers (occasionally)
University degree or college diploma (DEC) in a discipline relevant to the integration field, cumulative pertinent work experience will be taken as equivalent;
Strong ability to analyse and synthesise problems;
Knowledge of the Quebec health network (an asset);
Experience with clinical and administrative solutions in the health sector (an asset);
Knowledge of Logibec solutions (an asset);
Knowledge of HL7, SQL (an asset).
Bilingualism is required (with fluent French) as the candidate will be working with documentation in French and English and communicating orally and in writing with French and English speaking suppliers and colleagues;
Available to work regular atypical hours as the role requires on-call availability on a rotating schedule every 2 weeks where they need to be available during evenings and weekends, as needed, for on-call and for the completion of certain projects/interventions.
Flexible hours and competitive vacation allotment
Permanent teleworking possibilities
Continuous training, career development and advancement opportunities
Projects integrating the Agile methodology
An organizational culture where grit, teamwork, a commitment to excellence, and striving to make a difference for our clients are at the center of our corporate values.

  • Customer Care

    4 weeks ago

    Québec, QC, Canada Amber Full time

    We're dedicated to delivering top-notch service to our customers and know that our employees are key to making that happen. Our team works together towards common goals and we value each member's contributions to our mission of continuous improvement and innovation. Amber is looking for a Lithuanian Localization QA Tester to work at our offices in Montreal...

  • Customer Care

    4 weeks ago

    Québec, QC, Canada Amber Full time

    We're dedicated to delivering top-notch service to our customers and know that our employees are key to making that happen. Our team works together towards common goals and we value each member's contributions to our mission of continuous improvement and innovation. Amber is looking for a Danish Localization QA Tester to work at our offices in Montreal on...

  • Nursing Manager Care Coordinator

    3 weeks ago

    Québec, QC, Canada Bayshore HealthCare Full time

    Bayshore is looking for caring and capable Registered Nurses to join our amazing team as we continue our 50+ year tradition of providing high-quality care to our community. As a trusted partner, Bayshore is working to respond and provide much needed services to its clients and communities across Canada. Chart your path – Take charge of your day and manage...

  • Nursing Manager Care Coordinator

    3 weeks ago

    Québec, QC, Canada Bayshore HealthCare Full time

    Bayshore is looking for caring and capable Registered Nurses to join our amazing team as we continue our 50+ year tradition of providing high-quality care to our community. As a trusted partner, Bayshore is working to respond and provide much needed services to its clients and communities across Canada. Chart your path – Take charge of your day and manage...

  • Customs Manager

    3 days ago

    Québec, Canada Alpha Logistiques Full time

    **Responsibilities**: - Develop and implement strategies to meet organizational goals. - Monitor performance of staff and take corrective action when necessary. - Provide guidance and direction to team members. - Develop and maintain relationships with customers. - Manage the budget and ensure that resources are used efficiently. - Ensure compliance with...

  • Customer Service Agent

    4 weeks ago

    Québec, Canada Groupe Énergie BDL Inc Full time

    **Summary**: **Responsibilities**: - Answer incoming calls from customers regarding technical service or delivery needs. - Take advantage of each incoming call to analyze needs and propose appropriate solutions to customer satisfaction. - Be attuned to client's needs and resolve issues - Offer customized solutions to client requests - Collaborate in...

  • Customer Service Agent

    2 weeks ago

    Québec, Canada Soucy Full time

    HERE'S HOW YOU'LL CONTRIBUTE TO THE COMPANY'S SUCCESS! You'll be joining an innovative company with more than 215 employees, international reach and still growing after 50 years! WHAT WILL YOU DO WITH YOUR TIME? As a Customer Service Agent, you'll take care of all the customer requests for which you're responsible. From order entry to sales analysis,...

  • Financial Security Advisor, Client Care

    3 weeks ago

    Québec, QC, Canada RBC Full time

    Remote work available in the following provinces: Quebec, Ontario and New Brunswick. As a Bilingual Licensed Financial Security Advisor, Client Care - Insurance, you will respond with professional and accurate service for all client concerns and escalations Insurance Life & Health. You will be responsible for providing effective problem resolution and...

  • Customer Service Coordinator

    3 days ago

    Québec, Canada CMA CGM (Canada) Inc. Full time

    ** DESCRIPTION** - Process the flow of information related to Canadian shipments to ensure that cargo is released or delivered to the consignee as fast and efficiently as possible. **ESSENTIAL DUTIES & RESPONSIBILITIES** - Act as primary contact for Internal and External parties. - Address the root cause with necessary stakeholders to resolve and prevent...

  • Customer Care

    4 weeks ago

    Montréal, QC, Canada Amber Full time

    We're dedicated to delivering top-notch service to our customers and know that our employees are key to making that happen. Our team works together towards common goals and we value each member's contribution to our mission of continuous improvement and innovation. Amber is looking for a Kazakh Localization QA Tester to work at our offices in Montreal on...

  • Customer Care

    3 weeks ago

    Montréal, QC, Canada Amber Full time

    We're dedicated to delivering top-notch service to our customers and know that our employees are key to making that happen. Our team works together towards common goals and we value each member's contributions to our mission of continuous improvement and innovation. Amber is looking for a Slovenian Localization QA Tester to work at our offices in...

  • Customer Care

    4 weeks ago

    Montréal, QC, Canada Amber Full time

    We're dedicated to delivering top-notch service to our customers and know that our employees are key to making that happen. Our team works together towards common goals and we value each member's contributions to our mission of continuous improvement and innovation. Amber is looking for a Norwegian Localization QA Tester to work at our offices in Montreal...

  • Customer Success Manager

    3 days ago

    Québec, Canada Coveo Full time

    **The Challenge**: As a Customer Success Manager, you will work proactively with customers who have recently launched Coveo solutions, optimizing their experience with search and knowledge management best practices. You'll be on a mission to drive customers engagement, adoption, and satisfaction ensuring they are getting value from their Coveo investment....

  • RN, Registered Nurse, Per Diem, Night Shift

    4 weeks ago

    Québec, QC, Canada Bayshore HealthCare Full time

    Bayshore is looking for caring and capable Registered Nurses (RN) to join our amazing team as we continue our 50+ year tradition of providing high-quality care to our community. As a trusted partner, Bayshore is working to respond and provide much needed services to its clients and communities across Canada. Chart your path – Take charge of your day and...

  • RN, Registered Nurse, Per Diem, Night Shift

    3 weeks ago

    Québec, QC, Canada Bayshore HealthCare Full time

    Bayshore is looking for caring and capable Registered Nurses (RN) to join our amazing team as we continue our 50+ year tradition of providing high-quality care to our community. As a trusted partner, Bayshore is working to respond and provide much needed services to its clients and communities across Canada. Chart your path – Take charge of your day and...

  • RN, Registered Nurse, Per Diem, Night Shift

    3 weeks ago

    Québec, QC, Canada Bayshore HealthCare Full time

    Bayshore is looking for caring and capable Registered Nurses (RN) to join our amazing team as we continue our 50+ year tradition of providing high-quality care to our community. As a trusted partner, Bayshore is working to respond and provide much needed services to its clients and communities across Canada. Chart your path – Take charge of your day and...

  • RN, Registered Nurse, Per Diem, Night Shift

    3 weeks ago

    Québec, QC, Canada Bayshore HealthCare Full time

    Bayshore is looking for caring and capable Registered Nurses (RN) to join our amazing team as we continue our 50+ year tradition of providing high-quality care to our community. As a trusted partner, Bayshore is working to respond and provide much needed services to its clients and communities across Canada. Chart your path – Take charge of your day and...

  • RN, Registered Nurse, Per Diem, Night Shift

    3 weeks ago

    Québec, QC, Canada Bayshore HealthCare Full time

    Bayshore is looking for caring and capable Registered Nurses (RN) to join our amazing team as we continue our 50+ year tradition of providing high-quality care to our community. As a trusted partner, Bayshore is working to respond and provide much needed services to its clients and communities across Canada. Chart your path – Take charge of your day and...

  • Intern, Customer Experience

    7 days ago

    Québec, Canada Sandoz Full time

    With over 250 molecules, including 20 of the top 25 molecules on the market, Sandoz has one of the largest Bio-Generic product portfolios in Canada. - Our Customer Experience team counts 6 members, including a team manager, to whom you will report. We are part of the Supply Chain team, so you will have the opportunity to understand your critical role in...

  • Agent(e) du service à la clientèle

    7 days ago

    Montréal, QC, Canada Allstate Full time

    Nous misons sur le maintien d’une culture où les employés se sentent valorisés et où ils peuvent poursuivre une carrière passionnante. Les 5 piliers de notre proposition de valeur aux employés – possibilités, souplesse, esprit communautaire, diversité et environnement familial – permettent de s’épanouir de façon unique. En tant...