![Britannia Mine Museum Society](https://media.trabajo.org/img/noimg.jpg)
Seasonal Guest Services Associate
5 days ago
**GUEST SERVICES SUPERVISOR**
**POSTING**
**Join Our Amazing Team**
The work culture at the Museum offers you the chance to have fun while welcoming guests to this impressive heritage experience. Come and be part of this dynamic organization on a beautiful, historic site located in Britannia Beach, overlooking the scenic Howe Sound.
In a recent survey, **100% of employees** say they are proud to work at the Museum
Advantages to being on our team:
- Discounts on retail, admissions, food and beverage
- Opportunities to develop your skills with a great team
- Access to the annual Vancouver Tourism Passport Challenge program
**The Role**:
The **Seasonal** **Guest Services Associate** is the first and last point of contact for visitors to the Britannia Mine Museum, setting the tone for the full visitor experience. This position assists guests with admissions, purchases (in both the retail store and the café), answering questions and hearing feedback.
**You** are a customer service superstar; friendly, welcoming, and able to both learn and use our systems and software.
**Important Information**:
- Starting wage $18.00 per hour
- Schedules include weekends and stat holidays (our busiest times)
- All employees must complete a Criminal Record Check (covered by the Museum)
- Resumes are welcomed from equity seeking groups
**Key Responsibilities**:
- Telling the story of the Museum and the history of mining in BC
- Processing admissions and payments for visitors and tour groups
- Assisting customers with purchases in the Company Store (retail)
- Responding to visitor inquiries to the Museum's customer service standard
- Serving customers in the Café
- Making food & beverages
- Processing payments
- Safe food handling procedures
- Opening and/or closing duties, cleaning & bussing
- Accurate and timely stock counts and daily re-stocking
**You Are**:
- Approachable and respectful
- Able to do basic math and have some computer skills
- Sales-oriented; providing a value-added experience to guests
- Able to effectively respond to customer challenges
- Pro-active and can show initiative
- Organized, with an eye for detail
- Able to work in a fast-paced and open (at times, loud) environment.
- A team player who likes working with others
**We would be really impressed if**:
You had some experience with POS and Debit/Credit systems
You were able to learn and use databases and software related to delivery of guest services and processing of reservations and purchases including handling cash and reconciliations
APPLY DIRECTLY to:
**Job Types**: Full-time, Seasonal
Contract length: 4 months
Pay: From $18.00 per hour
Expected hours: 35 - 40 per week
**Benefits**:
- Company events
- On-site parking
- Store discount
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Squamish, BC: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
Application deadline: 2024-05-09
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