General Operations Coordinator

2 weeks ago

Nanaimo, Canada Habitat For Humanity Mid Vancouver Island Full time

**About us**:Habitat for Humanity is an internationally recognized organization that looks to provide affordable home ownership. We believe that everyone deserves a safe, decent place to call home. Habitat for Humanity Mid-Vancouver Island is one of 53 affiliates across Canada. In addition to our goal of providing relief for the current housing crisis, we also have a strong environmental focus. Our Restores take donated items and recycle them, significantly reducing the solid waste otherwise destined for landfills.

In addition to a competitve salary, Habitat for Humanity Mid-Vancouver Island is proud to provide a 100% company-paid benefits package for its employees, a changing work environment, and an opportunity to make a difference in your community.

General Operations Coordinator

Habitat for Humanity Mid-Vancouver Island is looking for a strong, outgoing individual to coordinate day-to-day operations within the organization. This person will report directly to the Executive Director.

This person will have a primary focus of being the first point of contact for our Homeowner Services Program. Secondary focuses are organizational administration (in conjunction with the Executive Director, Fundraising and Accounting Team), public relations and working closely with the Executive Director and the Restore Managers to ensure day-to-day operations run as expected.

**Homeowner Services**:

- The General Operations Coordinator will be the first point of contact for our Partner Families and their enquiries. These will constitute regular communications, updates, and annual mortgage reviews. The General Operations Coordinator will keep the Executive Director informed of matters needing their involvement pertaining to our Partner Families. This person will also be responsible for maintaining Partner Family files and ensuring we are up to date with Family information and policy compliance.

**Organizational Administration**:
Additionally, in conjunction with the Executive Director, the General Operations Coordinator will assist in updating or writing new policies, and other general day-to day administration requirements, including liaising with local community partners for potential collaboration alongside the Fundraising and Development Manager.

**Public Relations**:

- Alongside the Executive Director, the General Operations Coordinator will be expected to maintain a good Public Relations Program. This will include several public events a year, such as special celebration events at the Restores, Partner Family events, and/or potentially preparing or showcasing presentations for the organization. These special events usually occur on evenings or weekends and generally amount to approximately one per month.

**Volunteer Program**:

- A tertiary expectation for the General Operations Coordinator will be to assist in the administrative requirements for our Volunteer Program. This will involve working closely with our Fundraising and Development Manager, the Restore Managers, and the Executive Director to ensure our volunteers feel that their time here is valued, and they can work in a safe, fun, inclusive and productive environment.

**Breakdown of a typical week for the General Operations Coordinator**:

- Approximately 12 hours per week dedicated to Homeowner Services.
- Approximately 8 hours per week dedicated to general Organizational Administration, policy updates, and community collaboration.
- Approximately 8 hours per week dedicated to Public Relations.
- Approximately 4 hours per week dedicated to the Volunteer Program.

**Job Requirements**:

- Proven work experience in operations administration and management.
- Proficiency in MS Excel, MS Teams, Word, Outlook, and social media.
- Leadership abilities.
- Outstanding organizational skills.
- Degree in Business Administration, Operations Management or comparable experience.
- Ability to perform Quality Controls and creation of policies to address Risk Management and Processes.
- Ability to build and maintain relationships with people of many different personality types and backgrounds, and relate to them in ways they can understand.
- Ability to showcase the Habitat brand and help enhance our community presence.
- Satisfactory Criminal Record Check.

**Job Type**: Part-time
Part-time hours: 32 per week

**Salary**: $42,432.00-$46,592.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay

Work Location: Hybrid remote in Nanaimo, BC

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