Registration Support Specialist

3 weeks ago

Vancouver, Canada University of British Columbia Full time

Staff - Union

Job Category

CUPE 2950

Job Profile

CUPE 2950 Salaried - Undergrad Student Supp 3 (Gr6)

Job Title

Registration Support Specialist

Department

Admissions and Enrolment | Engineering Student Services | Dean's Office | Faculty of Applied Science

Compensation Range

$4,319.00 - $4,540.00 CAD Monthly

Posting End Date

November 26, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

The Registration Support Specialist provides administrative support to the Registration team in Engineering Academic Services (EAS). The role primarily involves support for course scheduling and timetabling, student course registrations, exam coordination, academic progression reporting, and transfer credits. This position has a focus on processes and using technology and systems to create efficiencies and automations in workflow in order to provide accurate and efficient information to stakeholders. The role also provides student support, when needed.

Engineering Academic Services is responsible for providing academic advising for first-year students through to progression into their second year of studies. The unit has oversight for academic processes for students at all year levels such as academic concession, Second Year Placement, graduation adjudication, course scheduling and timetabling, and sessional evaluation.

The BASc program at the UBC Vancouver campus offers 14 programs, each with its own set of complex and unique degree requirements requiring EAS staff to maintain knowledge of a wide array of program offerings and requirements. Additionally, the Faculty of Applied Science spans both the Vancouver and Okanagan campuses, requiring staff to have cross-campus knowledge and the ability to collaborate with colleagues on both campuses and support students who move between the two campuses. Students may progress into the Faculty from UBC’s Vantage College Engineering stream, necessitating EAS staff understand the College and its curriculum.

Organizational Status
- Reports to the Associate Director, Academic Systems, Enrolment & Registration. The Registration Support Specialist works independently, with initiative, and autonomy and works collaboratively with members of the EAS team, staff and faculty within the Faculty of Applied Science, Program Advisors, Enrolment Services, other Faculties and stakeholder groups.
- Work Performed- Is a resource person to the Faculty on UBC’s academic systems: Scientia (UBC’s course scheduling system), Student Information System, Student Workday, and Degree Navigator.
- Provides support to the Academic Systems & Registration Lead on the first-year timetables and coordinates with engineering timetable reps (TReps) the changes in the Years 2 to 5 timetables.
- Identifies course conflicts in the timetables, through BuildTT - an internal course scheduling visualization tool, proposes solutions, and works towards a resolution with the TRep partners in engineering, and the Faculties of Arts and Science.- Liaises with timetable reps and registration support in other departments to resolve registration issues.
- Maintains and disseminates changes to policies and procedures related to registration and course scheduling.
- Maintains information on existing engineering courses, includes adjusting seat release requirements, course restrictions, exam requirements, waitlist management, and course requisites.
- Schedules new Senate-approved courses, updates course information on Scientia, and other academic systems to ensure a course is set up and published correctly, including room requirements, and instructor and TA assignments.
- Understands course requirements of engineering courses within the departments, how this impacts timetables and student registration.
- Resolves complex issues around classrooms and unique course requirements.
- Monitors APSC wait lists, determines students’ eligibility for courses and registers students into an appropriate course section as space becomes available.
- Processes and reviews student registration requests. Processing registration forms in accordance to UBC policy and EAS guidelines. Reviews student appeals when their requests are unable to be processed, and provides them with explanation for refusal, and offers an alternative solution.
- Provides registration assistance to first-year student athletes in the program to accommodate their training and game schedules, and to other students who require specific course accommodations.
- Administers and processes the exam requirements from the APSC

  • Student and Office Support Specialist

    7 days ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Union Job Category CUPE 2950 Job Profile CUPE 2950 Salaried - Sr Program Asst-Gen (Gr8) Job Title Student and Office Support Specialist Department Student Services Support | Dean's Office | Faculty of Forestry Compensation Range Posting End Date March 4, 2024 Note: Applications will be accepted until 11:59 PM on the day prior to the...

  • Registration Coordinator, Bc Cancer Agency

    4 weeks ago

    Vancouver, Canada PHSA Full time

    **Registration Coordinator,** **BC Cancer Agency,** **Vancouver BC** **As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.** In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority...

  • Specialist, Res, Records

    5 days ago

    Vancouver, Canada Langara College Full time

    Interested in a career at Langara College?_ Our employees exemplify Langara's values of excellence, collegiality, innovation and integrity. If you think this position fits your qualifications, we encourage you to apply! Langara College is located in Vancouver, B.C.: applicants to postings must be located in BC or willing to move to BC to accept work with...

  • Registration Assistant

    3 days ago

    Vancouver, Canada BC College of Social Workers Full time

    **Registration Assistant** **Employer**: The British Columbia College of Social Workers (BCCSW) **Position Title**: Registration Assistant **Position**: Full-Time - Qualified applicants from equity seeking groups are strongly encouraged to apply. _ As a regulatory body for social workers in British Columbia, BCCSW acts within its statutory authority to...

  • Registration Coordinator

    4 weeks ago

    Vancouver, Canada BC College of Social Workers Full time

    **Registration Coordinator** **Employer**: The British Columbia College of Social Workers (BCCSW) **Position Title**: Registration Coordinator **Reports To**: Assistant Manager, Registration **Position**: ** Full-Time - Qualified applicants from equity seeking groups are strongly encouraged to apply. _ As the regulatory body for Social Workers in...

  • Registration Assistant

    4 weeks ago

    Vancouver, Canada Canadian College of Technology and Business (CCTB) Full time

    **Position Job Title: Registration Assistant** **Location: On-site - Vancouver, BC** **Reports To: Associate Director, Student Services/Registrar** **Starting Salary: $44,000** **About Canadian College of Technology and Business** At the Canadian College of Technology and Business (CCTB), student success is our goal. Through our range of IT and...

  • Assessments Coordinator, Registration

    5 days ago

    Vancouver, Canada CPSBC Careers Full time

    Full-time, permanent Position summary Reporting to the manager, compliance and assessments, registration, the assessments coordinator is responsible for coordinating registration assessments, along with supporting registration related projects, to ensure that registrants of the College, and contractors, are compliant with the legislation, Bylaws, policies...

  • Registration & Exams Consultant

    4 weeks ago

    Vancouver, Canada B.C. College of Nurses and Midwives Full time

    **Status**: Regular, Full-Time **Number of Positions**: 1 **Work Location**: Hybrid (a combination of in-office and remote work) **Expected Start Date**: April 2023 **What you’ll be doing** The Registration & Exams Consultant (REC) develops and revises registration assessment and exam policies and procedures and manages the implementation of bylaw and...

  • Customer Support Specialist

    5 days ago

    Vancouver, Canada Real Estate Webmasters Full time

    REW is looking for a passionate Customer Support Specialist to join our high tech, high performing Customer Experience Team. We are excited to welcome the next REW Support Superstar to be on the front line and provide best in class support for our clients. This role is responsible for delivering support and customer advocacy, while ensuring our customers...

  • Customer Support Specialist

    2 weeks ago

    Vancouver, Canada T-Net British Columbia Full time

    We are currently seeking a Customer Support Specialist to join our Customer Support Team in our Burnaby, Toronto, or Calgary hub offices.What your team does:This team is high energy and fast paced, and while our number one goal is to provide an effortless customer experience (fast, high-quality answers to any question), we are also hyper-focused on sharing...

  • Customer Support Specialist

    2 weeks ago

    Vancouver, Canada T-Net British Columbia Full time

    We are currently seeking a Customer Support Specialist to join our Customer Support Team in our Burnaby, Toronto, or Calgary hub offices.What your team does:This team is high energy and fast paced, and while our number one goal is to provide an effortless customer experience (fast, high-quality answers to any question), we are also hyper-focused on sharing...

  • Customer Support Specialist

    2 weeks ago

    Vancouver, Canada T-Net British Columbia Full time

    We are currently seeking a Customer Support Specialist to join our Customer Support Team in our Burnaby, Toronto, or Calgary hub offices.What your team does:This team is high energy and fast paced, and while our number one goal is to provide an effortless customer experience (fast, high-quality answers to any question), we are also hyper-focused on sharing...

  • Customer Support

    2 days ago

    Vancouver, Canada Creator.co Full time

    Customer Support & Product Specialist Company: Creator Title: Customer Support & Product Specialist Status: Full-time, Hybrid Introducing Creator ( - renowned for our groundbreaking technology and meteoric rise within Vancouver's startup ecosystem, we're recognized as one of the world’s top infl

  • Information Technology Support Specialist

    7 days ago

    Vancouver, Canada Aquilini Development & Construction Full time

    **Position**: Information Technology Support Specialist **Reports to**: Director, IT **THE TEAM** Aquilini Group (“AG”) is a diversified family business founded in Vancouver, BC more than 50 years ago with roots in the real estate development and construction industry. Today the company owns and manages an international real estate portfolio that...

  • Sales & Registration Coordinator

    5 days ago

    Vancouver, Canada Mel Jr. & Marty Zajac Foundation Zajac Ranch for Children Full time

    **Opportunity**: Overview: The Mel Jr. & Marty Zajac Foundation is a not-for-profit organization, located in Vancouver, BC, whose mandate is to support children, seniors and those with special needs through innovative community projects focused on developing lifelong skills and independence. Our current major focus is Zajac Ranch for Children, a camp in...

  • Isc Support Specialist

    5 days ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Administration, Level A Job Title ISC Support Specialist Department Service Desk | Integrated Service Centre | Finance and Operational Excellence | VP Finance and Operations Compensation Range $5,622.33 - $8,081.00 CAD Monthly The Compensation Range is the span between the...

  • Environmental Specialist

    2 weeks ago

    Vancouver, Canada Vancouver Airport Authority Full time

    At YVR, we are boldly pursuing a greener and more resilient future and have committed to eliminating emissions from our operations, becoming net-zero by 2030. We are driven by our purpose to serve our community and the economy that supports it. The Climate and Environment department is responsible for executing YVR's Environmental Management plan, including...

  • Client Support Specialist

    2 weeks ago

    Vancouver, Canada PNC Financial Services Group Full time

    Client Support Specialist Hello! Thank you for starting your application to Client Support Specialist 09:20 PM word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word...

  • Client Support Specialist

    1 week ago

    Vancouver, Canada PNC Financial Services Group Full time

    Client Support Specialist Hello! Thank you for starting your application to Client Support Specialist 09:20 PM word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word...

  • User Support Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada District of North Vancouver Full time

    User Support Specialist JP#24-21(Regular Full-Time)Home to vast parkland and attractions including Grouse Mountain, Lynn Canyon and Capilano Suspension Bridge, the District of North Vancouver is inspired by nature, and enriched by people. Designated one of BC's Top Employers for six years, the District offers exciting professional development opportunities...