[principal Consultant],

3 months ago

Montréal, Canada Genpact Full time

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people._
- Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower._
- Welcome to the relentless pursuit of better._

**_ _**
- The purpose of this job is to support and work on remediation of vulnerabilities and support Windows Systems, Virtualization, Implementing and troubleshooting of critical IT systems._
- This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Report (IR) and/or proactive needs for business._
- Responsibilities_
- _Vulnerability remediation._
- _Expert in Configuring and administering windows server 2008/2012/2016._
- _Good understanding of Exchange 2016 and Outlook related issues._
- _Maintain servers both physical and VM environment with maximum uptime._
- _Mastered in trouble shooting windows OS issues, handling escalated L3 issues in windows environment._
- _Firm understanding of Windows security including file system permissions, file sharing, event logging, performance monitoring and disk administration._
- _Good understanding of Active Directory and Network Infrastructure, Forest and Domain Infrastructure._
- _Responsible for third-level support for all server related issues. Implemented security policy and virus protection._
- _Participate in complete system builds, upgrades, migrations and patch management._
- _Preparation and maintenance of documentation of technologies, standards and procedures._
- _Administration of server consolidation program through use of VMware ESX server and VMware Virtual Center, creating VMs, using/building VM templates and customization files, and scheduling tasks._
- _Assist in P2V and V2V conversion of Windows server editions using enterprise VMware converter and also installed the VMware tools on that machines._
- _Hardening and Monitoring of VM's ESX server’s CPU, Memory, Disk, Network Utilization for Security Compliance._
- _Server hardware troubleshooting by using through ILO and HP SIM._
- _Hardware firmware upgrade for physical servers like HP, Dell and IBM._
- _Performance optimization, regular health checks on servers and Systematic Troubleshooting of problems._
- _Involved in Customizing VM's Memory, hard disk, NIC and Analyzing log files, Resources utilizing monitoring._
- _Install racked and stacked HP ProLiant Blade Servers, Dell Power Edge Servers in multiple data centers. Familiar with HP ILO, Dell Tools._
- _Create new VMware virtual machines to meet the specifications provided by the Client._
- _Involve in On Call rotation for supporting production strictly maintaining SLA's._
- _Perform necessary analysis to provide all required evidences to support the project requirements._
- _Handle day-to-day incidents and requests arising in the environment with respect to Windows within SLA._
- _Provide escalation support for Windows team._
- _Manage and complete assigned projects_
- _Must be willing to handle varying shifts._
- _Basic understanding of IT infrastructure and troubleshooting._
- _Technical and system expertise in relevant IT workstreams._
- _Strong analytical and problem-solving skills._
- _Specialized knowledge in specific areas allowing them to tackle intricate problems._
- _Collaboration with L1 Support to provide guidance and share insights for ongoing issue resolution._
- _Strong problem-resolving abilities, communication skills (written and verbal), time administration and management, and the team partnership and collaboration._
- _Escalation to L3 Support in timely manner when challenges require an even higher level of expertise and/or experience._
- _Ability to effectively interact with stakeholders in implementation of new functionality and solving problems._
- _Strong communication skills (written and verbal)._
- _Capability to coordinate and execute projects assigned. Basic understanding of IT infrastructure and troubleshooting._
- Qualifications we seek in you_
- Minimum Qualifications_
- _Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream._
- Or_
- _A degree in Computer Science, IT, Systems Engineering or a related qualification._
- Preferred Qualifications/ Skills_

**_ _**
- _Strong Analytical and problem solving skills_
- _Ability to effectively interact with

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