Base Manager

2 months ago

Smiths Falls, Canada Le Boat Full time

**Company**

Le Boat, part of Travelopia, is Europe’s leading provider of inland waterway boating holidays. Currently operating in 9 countries, with a fleet of 900 charter boats, we attract customers from all over the world. We are passionate about providing outstanding quality and service. Le Boat has been established for more than 50 years’

This is a fantastic opportunity to take the helm of one of our Le Boat bases. You will play a key role in supporting our growth and improvement plans with responsibility for managing our people, fleet, facilities, vehicles, offices, equipment and assets. You will also be working to improve service and fleet quality for our customers whilst developing external relationships with our suppliers and 3rd parties locally

We are seeking a strong, enthusiastic, flexible and experienced Manager with a track record of improving results and the ability to lead and implement change. Your management skills and ability will be well suited to working independently and on your own initiative

**Main Duties**

Take responsibility for the operational and commercial performance of our business
Ensure Health and Safety is at the forefront of everything we do and that base and boating operations are fully compliant with regulations and industry best practice, following company policy at all times
Manage, motivate and lead the team to drive operational improvement and efficiency to support future growth plans
Lead on the recruitment, training and development of your team
Ensure adequate staffing levels are in place to cover operational requirements whilst controlling costs within set budgets
Develop, monitor and improve upon local operating procedures and policies
Ensure that resources are organised and deployed to maximum effect on the fleet to ensure the boats are well maintained, presented and that overall quality meets company standards supporting the technical and cleaning team with their work
Take responsibility for the office, reception and base administration reviewing all systems and processes locally and supporting the Assistant Manager and Reception team with their work
Take a hands-on approach to the job with both office based work and practical duties including fleet and base maintenance
Ensure Customer complaints and 3rd party claims are handled professionally and resolved swiftly in accordance with company guidelines and procedures
Ensure supplier orders, invoices and payments are well managed keeping track of spend versus budget through tools such as the PO register
Oversee stock management - keeping accurate records and making adjustments as stock is consumed or added
Take responsibility for annual paperwork required for the fleet with regards to licenses and MOT compliance
Prepared and submit staff planning (including call out support for customers during their cruise) and prepare payroll for submission each month
Ensure boats are turned around and presented in pristine condition
Drive performance and achieve CSQ and sales targets in all areas
Keep accurate records and facilitate enquiries from internal departments e.g. finance
Account for all monies utilising company systems and in accordance with company procedures
Ensure boat briefings and customer training is conducted to a high standard and that customers leave feeling confident with their boat
Support customers throughout their cruise in terms of technical assistance, breakdown call outs and general tourist/boater information and advice
Ensure all VIP/Staff bookings and company events are planned and organised to a high standard
Ensure the technical team are maintaining the fleet to the highest of standards in terms of presentation to the customer and reliability
Provide updates on plans and progress regularly to the Regional Manager and regular information to other departments in the business as required
Ensure all base buildings, equipment, boats, assets, cash, valuables are secure from damage/loss/theft and any incidents are reported promptly
Any additional duties at the discretion of the business and the Regional Manager

**Company Objectives**
Improve the customer experience
Ensure customers complete satisfaction questionnaires at the end of each charter and that scores are in line with targets
Pro-actively work to avoid complaints and compensation, resolving all issues raised locally
Deliver revenue targets
Ensure all technical problems are avoided where possible and when they do occur that they are resolved immediately to ensure the boats are available to charter throughout the season
Maximise all opportunities with your customers in terms of up-sell of ancillary services, hire equipment and merchandise
Manage costs within allocated budgets

**Skills Required**:
Ambitious, enthusiastic, strong General Management skills and experience
A great organiser and leader of people
Excellent interpersonal skills with ability to build internal/external relationships and teams who can deliver exceptional service to

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