Sales Support Coordinator, Specialty

7 months ago

Ottawa, Canada OMS Royal Drugs Full time

Our Mission:
Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Royal Drugs is partnered for success with Ontario Medical Supply. Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Together, we work towards supporting optimal health outcomes and better quality of life.

Come Join our Team

Purpose:
Job Title: Sales Support Coordinator

Location: Ottawa or Markham (Hybrid role)

Reports to: Senior Director, Specialty

No. of Positions: 1

ATR: 4533

Type: Full-Time Permanent

**Salary**: Salary, commensurate with experience

Benefits: Health and Dental benefits

Job Responsibilities:

- Collaborate with finance manager to create and maintain sales reports
- Coordinate with finance to ensure accurate and timely processing of invoices and funding payments
- Subject matter expert for Pronto (ERP) as it relates to Specialty and setting up new accounts
- Coordinate new stocked items and inventory requests and maintain equipment inventory tracker
- Communicate with purchasing on status of purchase orders and all vendor issues
- SalesForce (CRM) data mining to drive business insights
- Update standard operating procedures (SOPs) as needed
- Maintain SharePoint files
- Execute prospecting and referral program eblast campaigns
- Lead competitive environment assessments
- Support the creation of sales documents and presentations to help the sales team with prospecting opportunities
- Execute social media strategy
- Arrange meetings and events as needed
- Roles and responsibilities can be expanded to accommodate changing business conditions and goals to meet corporate objectives
- Hybrid role, 2 days / week in office

Qualifications:
-Completion of Post
- Secondary Education in an Administrative or related field of study
- Minimum 3 years of experience with administrative procedures and office duties
- Minimum 3 years in a customer service role, in healthcare sector preferred
- Minimum 3 years of experience supporting high functioning sales teams
- Proficient with Microsoft Office, including Excel, Word, Outlook and Teams
- Proficiency with ERP systems, Pronto preferred
- Ability to travel provincially as needed

**Skills**:

- Strong initiative and ability to work proficiently in a team environment, as well as, independently
- Ability to time manage, remain organized, and prioritize work
- Superior attention to detail and accuracy ensuring positive customer outcomes
- Dependable and action oriented, with keen willingness to learn and improve on existing skill-set
- Strong interpersonal and communication skills, both verbal and written
- Dedication to drive continual process improvement where possible
- Committed to deliver excellent internal and external customer service
- Strong team player
- Builds and maintains collaborative working relationships (internally and externally)

Human Resources:
While we thank you for your interest, only select applicants will be contacted regarding the position.

Royal Drugs is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

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