Change Manager

2 weeks ago

Toronto, Canada Canadian Life and Health Insurance Association Full time

Imagine a job where YOU can utilize your exceptional interpersonal skills to liaise effectively with both internal and external teams.
Add a great collaborative team, a challenging variety of work, excellent work life balance, and you have imagined a job at the CLHIA.

About the CLHIA
CLHIA is the respected voice of Canada's Life and Health insurers. Our work concerns the lives of all Canadians. We work alongside our members to advance public policy solutions that ensure a sound and vibrant life and health insurance industry that allows Canadians to enjoy greater financial security and access to valuable supplementary health benefits. Every day at the CLHIA, we bring:

- our authentic selves to the job
- our best ideas to every challenge
- our open minds to other perspectives
- our full trust in one another’s abilities
- our commitment to exemplify respect, accountability, teamwork, and excellence in how we work together; and
- our genuine enthusiasm for a job well done - whether it’s your own achievement or someone else’s.

We are a stable and secure association that has been busier than ever. We are a small close-knit team that works together to make sure the association runs smoothly. This position is currently a hybrid position where you are expected to attend the office at least 2 days a week.

The Right Fit
We believe the kind of person you are matters. We have a culture of respect and caring, and we want employees who will thrive in our environment. When we hire, we consider your potential and how you may fit with our team.

**You will succeed here if you are**:
An excellent communicator - you will be collaborating with not only our internal team but with stakeholders and member companies. Your ability to communicate clearly and with several different parties will support your success.
Independent - you are self-motivated and manage your time well. You are able to organize your day to meet often conflicting priorities and deadlines.
Flexible - this is a position where you will have to approach an issue through different angles and the ability to analyze a situation or problem.

**The Position**:
Reporting to the Project Manager Tech Road Map, the Change Manager will form part of the team of individuals charged with modernizing the CLHIA technology infrastructure. This role will focus on individuals and change adaptation and is a 3-year contract.

**The position package includes**:

- Hybrid work model based out of our Toronto office
- Vacation pay based on hours worked

**What you will be working on**:

- Gather and document business requirements
- Work with business and Subject Matter Experts (SMEs) to generate individual and department level business requirements
- Work with the Project Manager (PM) and Implementation Manger (IM) to ensure alignment with the system specs, technology choices and business needs
- Sign off on system specs for the business with oversight of the PM
- Create user cases and complete user acceptance testing on behalf of the business
- Create and run the organizational change plan
- Work with individuals to help them manage change
- Escalate risks and issues to the PM and IM
- Work with the CLHIA communications team to implement the communication plan
- Create training documentation and train staff
- Create and leverage a support network
- Complete team and one-on-one training
- Co-ordinate the change control process - when business or IT want to change the scope of the project
- Manage the administration of change control process
- Analyze change request - working with the PM and IM to determine the best approach
- Create the handover plan and run with it
- Work with SMEs and business to define, document and implement new business processes
- Work with the project team to establish go forward governance process.

**What you will bring**:

- 5-10 years experience as a business analyst/business system analyst with change management/people transition focus - in financial services or government
- Lotus Notes/Domino experience is an asset
- Knowledge of the life and health insurance industry, and/or experience with member-based organizations
- Organization, project, and time management skills to handle multiple projects, including those with tight timelines and changing priorities
- Strong communication skills (verbal and written), including the ability to effectively build relationships and work collaboratively with individuals at all levels within and outside the CLHIA
- Bilingualism (English & French) an asset

**How to apply**:
The CLHIA is committed to ensuring fair and inclusive employment practices. On request, we provide accommodation for applicants with disabilities in accordance with the requirements of the Accessibility for Ontarians with Disabilities Act, 2005. If you require accommodation, please advise us. We thank all applicants for their interest. However, only those applicants selected for an interview will be contacted.

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