Customer Care Representative
2 weeks ago
We are presently seeking a motivated individual for a **Full Time Client Care Representative **position for our hearing clinic.
**RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO**:
- Managing the phone lines
- Scheduling and confirming appointments
- Converting prospective clients into appointments
- Providing support to the Clinicians as required, updating internal database for every client interaction
- Receiving and confirming hearing aid orders and repairs
- Producing, filing and maintaining order of files
- Processing mail and courier deliveries
- Processing and submitting billing forms
- Maintaining inventory and clinic supply levels
- Cleaning and servicing hearing aids
- **OBJECTIVES**:
- Provide superior service to clients
- Ensure professionalism in all communications with existing or potential clients
- 100% accuracy of information provided to the client and in client files
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office (Excel, Word, Outlook)
- Ability to adapt to change
- Customer service driven
**Salary**: $40,000/annually
**Job Types**: Full-time, Permanent
**Salary**: $19.00-$20.00 per hour
**Job Types**: Full-time, Permanent
**Salary**: From $40,000.00 per year
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Vision care
Schedule:
- 8 hour shift
**Education**:
- Secondary School (preferred)
**Experience**:
- customer service: 2 years (preferred)
Willingness to travel:
- 25% (preferred)
Work Location: In person
Expected start date: 2023-04-20
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