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Customer Service Representative

1 month ago

Concord, Canada Waste Connections of Canada Full time

Waste Connections of Canada is a leading non-hazardous solid waste management in North America. We are looking for a SAFETY inclined, energetic, autonomous, and proactive team player who can make a difference in his/her team and community.

We have an immediate opening for a 100% onsite Data Entry, Customer Service position.

**Address**: 650 Creditstone Rd Vaughan, ON

**Key tasks**:

- As a data entry clerk, you will enter new sales material as well as customer terminations and service changes
- You will maintain sales spreadsheets and pdf files related to the sales team
- Analyze account activity and suggest opportunities for service improvements to the customer
- Maintain appropriate files and documentation, in accordance with company policy and internal controls
- Communicates with customers to determine driver needs

**Requirements**:

- 2-3 years of customer service/office admin experience
- High-volume call center or inbound calling experience
- Excellent time management and prioritization skills
- Strong working knowledge of Microsoft Office, TRUX an asset
- Strong written and oral communication skills
- Critical and logical thinking skills

We are a busy, but fun place to work. There will be flurry of activity every day, but with your speedy data entry and proficient Microsoft Office skills, you will be able to handle this role with ease.

Come join a team environment with colleagues who embrace a "work hard, play harder" culture. You'll also be associating yourself with a company that likes to lead by example through a strong presence in our local communities, charitable giving, sustainability initiatives, and more.
- Waste Connections of Canada/Enviro Connexions is an Equal Opportunity Employer_

**Salary**: $55,000.00 per year

**Benefits**:

- Dental care
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Concord, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person