Client Support Specialist
2 weeks ago
**About us**
We are professional, agile, customer-centric and our goal is to is to be the leading provider of professional level electronic service tools, technical support and training in the heavy equipment repair industry. We are passionate about empowering fleet operators and equipment repair providers through new technology and innovative solutions. Our vision is to continually identify and provide the most comprehensive and accessible products and services for our current and future customers..
Our work environment includes:
- Work-from-home days
- Growth opportunities
- Flexible working hours
- On-the-job training
- Relaxed atmosphere
- Casual work attire
- Input and update CRM with Client's information
- Preparing estimates, invoices and handling customer payments
- Following up with customers and clients to deliver the best customer experience
- Gather customer feedback and share with key stakeholders
- Deal with Customer inquires in a professional manner and escalate where necessary
- Receiving and shipping product
- Conducting office administrative duties
- 1 year(s) experience in sales or customer service preferred
- Post-Secondary Education or equivalent related experience an asset
- Knowledge in HubSpot, Squarespace, Quickbooks Online, Microsoft Office Suite and Google Applications is an asset
- Customer & Service-oriented attitude
- Excellent verbal and written communication skills
- Strong multi-tasking and prioritizing abilities in a fast paced environment
- Results-driven, self-motivated and able to work directly with the business owner
**Salary**: $40,000.00-$50,000.00 per year
**Benefits**:
- Flexible schedule
- Paid time off
- Work from home
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Overtime pay
Ability to commute/relocate:
- Kitchener, ON N2H 3W5: reliably commute or plan to relocate before starting work (required)
**Education**:
- AEC / DEP or Skilled Trade Certificate (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: Hybrid remote in Kitchener, ON N2H 3W5
Expected start date: 2023-06-05
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