Software Support Specialist

1 month ago

Kitchener, Canada Brock Solutions Inc. Full time

Brock Solutions is an innovative engineering solutions and professional services company specializing in the design, build and implementation of real-time operational solutions for broad based industrial/manufacturing and transportation/logistics organizations worldwide. Some interesting areas we are exploring include industrial automation, machine learning, IIOT, cyber security, AI, robotics, and other technologies. With approximately 800 employees globally, Brock Solutions is a privately held, employee owned organization with over 30 years in the real-time operational solutions space.

As Brock Solutions continues to grow and respond to the on-going requirements of major clients, we need to add talent to our base of outstanding professionals. We are currently seeking a Software Support Specialist to join our team of experienced professionals located at our head office in Kitchener, ON.

Employee-owned company with profit sharing, comprehensive benefits, company events and charitable initiatives, a diverse workplace, BBQs and Lunch and Learns, Sports teams, Group fitness initiatives, and a "We win as a Team" culture are just some of the reasons our employees love working at Brock

Why Work at Brock?

  • Competitive compensation package
  • Profit sharing
  • Extended Health benefits
  • Continuous career growth
  • Company events and celebrations

Responsibilities may include:

  • Troubleshoot a variety of software bugs, application deficiencies and performance issues 
  • Represent Brock Solutions as the first point of contact for technical incidents
  • Quickly Identify application problems to reduce end user impact
  • Provide excellent customer service by communication thorough and diligent customer updates
  • Be resourceful to ensure that we meet contractual requirements and customer expectations
  • Contribute to Service Team knowledge through sharing information and/or writing knowledge articles
  • Collaborate with cross-functional teams to analyze, document, and recommend improvements to products and internal processes
  • Please note that this position is part of an on-call rotation
Qualifications Required:
  • Diploma or Degree in Computer Science, Information Technology, Computer Programming/Analyst, Software Engineering or related Field
  • Knowledge in the following is considered an asset: 
    • Windows Failover Clustering or other high-availability technologies
    • Windows Servers
    • Web Servers and Web Services
    • Android
    • Microsoft SQL Server, MySQL or Oracle DB (Administration, and basic queries)
    • Server hardware and basic networking
    • VMware
    • Azure or other cloud hosting solutions
    • Interfaces to controls (OPC, Kepware, etc.) and HMI (FactoryTalk and Wonderware)
  • Though this is not a software development role, a background or experience in C#, ASP.NET and SQL Server is an asset for troubleshooting code
Other Job Information (if applicable):

New grads are welcome to apply. If you have graduated within the last 3 years, please also submit a soft copy of your transcript (unofficial copy is fine). 

Brock Solutions strives to create a respectful, accessible and inclusive work environment. Upon individual request, Brock Solutions will endeavour to remove barriers to the hiring process to accommodate those candidates with disabilities. 

Please be advised that, outside of our official applicant tracking system, Brock Solutions will never solicit personal information upfront. We send formal offer documentation in writing first, and wait until your acceptance before asking for any additional personal information.

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