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Care Coordinator

6 months ago

Hamilton, Canada pt Health Full time

Care Coordinator – pt Health - Victoria Physiotherapy 

Permanent Part Time

Location- Hamilton, ON

The Care Coordinator  is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers.

The Care Coordinator is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.

Primary Responsibilities 

Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan  Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information Coordinate scheduling of patient appointments and maintain the patient’s medical record Collect payment at time of service  Track coverage for all funding streams to ensure approval Complete data entry and billing  Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes  Provide administrative support to the Care Coordinator Manager and Clinic Director 

Qualifications & Core Competencies

High School Diploma, G.E.D. or equivalent  Excellent customer service skills and telephone etiquette High degree of organizational skills and ability to prioritize and multi-task Excellent communication (verbal/written) and interpersonal skills  Strong computer and data entry skills  Flexible and adaptable to change  Experience in a Physiotherapy clinic an asset 

Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.