Full Time Patient Care Assistant

1 week ago

Hamilton, Canada Home and Community Care Support Services Full time

**Job Description**:
**_CARE AND BE CARED FOR - THIS IS YOUR HOME_**:
**Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.**:
**This PCA role will support Care Coordinators that have been embedded into Primary Care. **French Language Services are required (Bilingual proficiency will be confirmed by a French Language Proficiency Assessment).**

**Hours of Work: Monday to Friday, 8:30am-4:30pm**

**What will you do?**
- Provide administrative support services to Care Coordinators
- Process new referrals, and orders for services, supplies and equipment
- Process and assist in managing confidential patient records
- Enter, update and maintain a high volume of patient data in the electronic database
- Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate
- Provide back-up support to other positions, as required

**What you must have?**
- A Grade 12 diploma (minimum)
- 2+ years’ related office experience
- Accurate keyboarding/data-entry skills
- Excellent organizational skills and ability to work independently with mínimal supervision
- Advanced multi-tasking skills, with the ability to meet performance and service goals
- Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds
- Excellent oral and written communication skills, including strong listening skills
- Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs
- We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date

**What would give you the edge?**
- A college diploma in the health or social services field, or business/office administration
- Familiarity with medical terminology, and office administrative procedures/concepts
- Knowledge of services provided by Home and Community Care Support Services
- Ability to speak French or another second language

**What do we offer?**

**We know wellness is supported with work-life balance. **In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan

**Why join us?**:
If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

**Equity, Inclusion, Diversity and Anti-Racism Commitment**:
**_ We thank all applicants for their interest; however, only those selected for an interview will be contacted._

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