Assistant Manager, Jets Gear St. Vital

3 weeks ago

Rosser, Canada True North Sports + Entertainment Full time

**True North Sports + Entertainment is looking for an assistant retail manager to join our Jets Gear team.**

The **Assistant **Manager, Jets Gear St. Vital** assists the Store Manager in overseeing the daily operation of the St. Vital Jets Gear mall location with a particular focus on sales, customer service, store merchandising, and assisting in overseeing employees for the store.

**What to be excited for in this role**:
**_
Scheduling_**
- Under the direction of the Store Manager, assist in scheduling staff.
- Under the direction of the Store Manager, ensure a manager/assistant manager/keyholder are on site for daily operation.

**_ Payroll_**
- Ensure all time sheets are completed by employees and are cross referenced to master time sheet.
- Keep Store Manager informed of any procedure changes or issues.

**_ Part-Time Employees_**
- Make recommendations and assist the Store Manager training of part time staff on policies and procedures including, but not limited to, customer service, sales and loss prevention.
- Follow through with procedures and training to ensure that a consistent message is communicated to our staff.

**_ Restocking/Merchandising_**
- Ensure that the store is well stocked with a variety of products for customers to choose from.
- Assist the Store Manager to coordinate list for refilling of items and have staff restock from product kept in our downtown warehouse (3-5 times per week).
- Make sure that the store always meets a high standard of cleanliness and organization. Ensure store is well merchandised at all times including sufficient levels of inventory.

**_ Sales_**
- Assist part-time staff with any customer issues that may arise from product or service complaints to ensure that the customer issues are being heard and resolved in the best possible way.
- Follow up promptly with any customer service issues.
- Oversee any phone-in orders that need to be held for pick up or sent via Canada Post/Courier.
- Co-ordinate daily staff breaks/lunch based on slow periods.

**_ Reporting_**
- Participate in annually and semi-annually in inventory counts. Held on and prior to the June 30th fiscal year end.

**_ Other_**
- Other duties as time allows and as assigned by management.

**What we need from you**:

- Previous successful retail experience.
- Excellent interpersonal skills with a solid understanding of customer service and desire to provide Superior Patron Experience.
- Attention to detail and excellent personal organization skills to stay on task and effectively manage competing demands.
- Proactive in anticipating problems and/or issues and providing superior customer service solutions.
- Sound interpersonal skills and judgment to aid in relationships with peers and supervisors as required in this role.
- Must be flexible with working evenings, weekends, and holidays as required.
- Strong verbal communication and interpersonal skills in dealing with customers as well as co-workers.
- Ability to walk/stand for long periods of time.
- Possess a valid class 5 driver’s license and have own transportation.**Why you should join us**:
As a top employer in Manitoba since 2008, True North Sports + Entertainment offers challenging and meaningful work in a fast-paced work environment, exciting opportunities with room to grow and develop, a variety of work day-to-day, and a rewarding and enjoyable place to work.**Submission Requirements**:
one document, that includes and resume.The job opportunity will be open until all positions filled.

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