Warehouse Customer Service Representative

4 months ago


Winnipeg, Canada Big Freight Systems Full time

**Warehouse Customer Service Representative**:
**Job Number**:

- 2024-3**Department**:

- Warehouse**Location**:

- MB - Winnipeg**Job Type**:

- Full Time**Close Date**:

- 09/08/2024**Professional Areas**:

- Non-Driver Positions

Established in 1948, Big Freight Systems is a leading Canadian asset-based flatbed and specialized trucking and freight management company with locations in Steinbach and Winnipeg, Manitoba. Our services include warehousing, flatbed specialized transportation, and logistics solutions throughout Canada and the United States. Big Freight is proudly part of Daseke Inc., the largest flatbed and specialized transportation company in North America.

ABOUT THE POSITION

**Responsibilities**:

- Maintain a positive and professional attitude towards customers and co-workers.
- Order entry, such as customer inbound and outbound shipments.
- Responding promptly to all customer inquiries.
- Manage inbound shipments, including scheduling deliveries and recording inventory quantities.
- Manage outbound shipments, which include creating orders and contacting carriers for pickups.
- Communicate with warehouse operations staff to ensure daily customer requirements are met.

Schedule:

- Monday to Friday
- 7:30am - 4:00pm

QUALIFICATIONS & REQUIREMENTS
- Previous experience with a warehouse management system would be considered an asset.
- Previous customer service experience would be considered an asset.
- Proficiency with MS Office programs including Outlook, Excel and Word.
- Strong phone handling skills and active listening.
- Excellent communication and time management skills.
- Ability to multi-task and prioritize duties.
- Verbal and written proficiency in English is a requirement

What we offer

Salary will be commensurate with experience and qualifications. We also offer a comprehensive benefits package, a fast-paced and collaborative work environment, a culture focused on execution, growth and safety, and opportunities for career and professional development.

**Job Types**: Full-time, Permanent

Pay: $18.00-$19.00 per hour

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care



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