Customer Service Representative
3 months ago
The Customer Service Representative responds to customer inquiries and ensures customers’ needs are met regarding product selection, placement of orders, requests for prices & quotations, complaints, returns, shortages, adjustments, expediting, and requests for literature. This position also handles all walk-in customers and their needs.
**RESPONSIBILITIES AND DUTIES**:
- Promote and maintain good customer relationships
- Acknowledge and resolve customer complaints
- Ensure customer satisfaction and provide professional customer support
- Perform orders, refunds, and exchanges
- Monitor incoming product to provide accurate ETAs to customers
- Support the Sales Team with quote follow-up and proactively share customer information
- Gain an understanding of our products and how they are best utilized through continued development training
- Assist Warehouse Team to dispatch shipments by interfacing with our logistics providers
- Partner with Sales Team to resolve customer issues
- Adhere to all Company policies and procedures
- Comply with all Health & Safety related policies, procedures, and safe work practices
- Other duties as assigned
- High school diploma or equivalent
- Minimum two (2) years of customer service experience in a B2B environment
- Strong computer skills
- Experience with Sage and Salesforce an asset
- High attention to detail
- Excellent communication skills (written and verbal)
- Able to work independently and as part of a team
- Excellent problem-solving skills
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