Customer Service Manager
4 days ago
**Job Summary**
**Responsibilities**
- Lead and supervise the customer service team to achieve performance goals and enhance service delivery.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Communicate effectively with team members, stakeholders, and customers to foster a positive environment.
- Negotiate solutions with customers to resolve issues and ensure satisfaction.
- Develop and implement training programs for staff to enhance their skills in customer service.
- Manage project timelines and resources effectively to ensure timely delivery of initiatives.
- Maintain up-to-date knowledge of industry trends and best practices in customer service.
- Collaborate with other departments to align customer service strategies with overall business objectives.
**Requirements**:
- Proven experience in a customer service management role or similar position.
- Strong leadership skills with the ability to motivate and develop a team.
- Excellent communication skills in English.
- Ability to analyze data and metrics to drive decision-making processes.
- Experience in project management, demonstrating the ability to manage multiple priorities effectively.
- Strong negotiation skills with a focus on achieving positive outcomes for both customers and the company.
- Multilingual abilities are highly desirable, enhancing communication with diverse customer bases.
- A commitment to providing outstanding customer service and fostering a culture of excellence within the team.
Pay: $49,326.00-$52,548.00 per year
Additional pay:
- Overtime pay
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
Work Location: In person
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