International Operations Coordinator

2 weeks ago

Mississauga, Canada Transgroup Worldwide Logistics Full time

**About Scan Global Logistics**:
At **Scan Global Logistics** every person has an opportunity to unlock potential. We are a full-service global logistics provider present on all continents. By bringing a human approach to everyone, everywhere, we make the world a little less complicated. At the core of our **DNA is a ‘can-do-attitude’** and the willingness to always walk the extra mile to find the right logistic solution whether by road, rail, ocean, air, or any other modes of transportation.

Our culture is based on our four virtues**:respect, integrity, entrepreneurship, and fun**.

**Position Overview**:
As the **International Operations Coordinator-Air Import**, you will be responsible for the processes and procedures used in air import or air freight forwarding activities. This individual must ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Import Department.
- Ensure that all imported goods comply with customs regulations, including proper documentation and tariff classification.
- Prepare and review import documentation, such as bills of lading, commercial invoices, and packing lists, to ensure accuracy and compliance.
- Freight Booking, coordinate the booking of airfreight shipments, select appropriate carriers, and negotiate rates to optimize cost and service.
- Maintain regular communication with suppliers, customs authorities, and carriers to track shipments and resolve any issues that may arise.
- Manage the customs clearance process, including filing necessary documents, paying duties and taxes, and facilitating inspections if required.
- Monitor and manage inventory levels, ensuring that goods are received and delivered on time.
- Provide excellent customer service by addressing inquiries and concerns from clients and internal stakeholders regarding import shipments.
- Monitor and control import-related costs to ensure adherence to budgetary constraints.
- Stay updated on changes in import regulations and trade laws to ensure ongoing compliance.
- Reporting, preparing, and presenting regular reports on import activities, including shipment status, delays, and cost analysis.
- Ensures the reliable, effective, and timely delivery of finished goods to DFS customers.
- Demonstrate strong emphasis on customer satisfaction per company policy.
- Must possess a comprehensive understanding of the Import Regulations or other government agency regulations that govern exports.
- Receive, review, and ensure documentation is accurately processed, distributed, and released to carriers, customers, and agents in a timely manner.
- Obtain and create quotes for shipments and source the best method of transportation, communicating with overseas agents to ensure proper pre-alerts and documents.
- Uphold strong and professional relationships with air intermediaries, transportation agencies and sales. Take booking requests, ensure bookings are made at current and accurate rates, consolidate and route shipments based on local office procedures from departure, arrival, customs clearance, PODs, etc.
- Coordination of daily shipments (documentation, monitoring, arranging pickup/ dispatching, communicate with carriers and issuing invoices etc.)
- Communicate/correspond with vendor, shipper, customer carrier, overseas agents, freight forwarders, customs broker, local pickup, and delivery companies etc. in a timely manner, to include pre-alerts, rate requests, shipment status, etc.
- Track and trace shipments providing updates to clients and sales.
- Assist as backup for alternate accounts.
- Escalation of problems to Management when necessary
- Perform any other duties that may be assigned by the Department Manager.

**Required Skills/Abilities**:

- Strong interpersonal and customer service skills with the ability to speak professionally and courteously with customers and staff at delivery points.
- Ability to remain focused in busy environment.

**Education and Experience**:

- Air Import experience +2 years (is must)
- Experience in freight forwarding Air operations processes and procedures.
- Experience of bonded freight and cargo.

**Physical Requirements**:

- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.

**Job Type**: Full-time

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