Manager of Billing

3 weeks ago

Dartmouth, Canada Medavie Blue Cross Full time

**Emergency Medical Care Inc. (EMC) **is a wholly-owned subsidiary of Medavie Health Services that manages and operates ground ambulance, air medical transport and medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) division and the Department of Health and Wellness. EMC also operates TeleHealth 811 Mental Health and Addictions for Nova Scotia and Prince Edward Island for the Department of Health.

EMC delivers a high-quality pre-hospital care program and Telehealth service to Nova Scotians every day. We achieve this through more than 1,400 employees, including highly-trained paramedics, nurses, medical communication officers, and support staff.

As an employee of EMC, we are accountable to our patients and coworkers by participating in and supporting all safety-related initiatives and acting in a manner that fosters a culture that focuses on patient safety and a healthy, safe and respectful workplace.

**Job Title**:

- Manager of Billing & Collections**Department**:

- Finance**Competition**:

- 85860**Internal/External**:

- Both**Employment Type**:

- Full Time Permanent**Location**:

- Dartmouth, NS**Salary**:

- Competitive Compensation and Benefits**Reports To**:

- Senior Manager of Finance**Closing Date**:

- 1 May 2023 Reporting to the Senior Manager of Finance, the
**Manager of Billing** is responsible for overseeing the day to day billing and collections functions of the Company. Major components of the position include implementation of DHW and EMC billing, collection policies, the assignment of functions and the implementation of changes to improve the overall service level of this department. Assessing and improving overall department performance is expected - both current and long term, to meet company objectives. The fundamental supervisory skills required include demonstrated leadership, planning, organizing, and directing and motivating staff.

**Duties and Responsibilities**:
The position entails, but is not limited to the following:

- Ensures that the billing for ambulance services is carried out consistent with policies and regulations developed by DHW and EMC. Works closely with the Senior Manager of Finance to ensure appropriate procedures are developed in order to comply with EHS and EMC billing policies and the Ambulance Fee Regulations made under the Health Services and Insurance Act.
- Ensures the goals of the company toward customer service are carried out by dealing with all customer inquires relating to billings and/or DHW/EMC billing policies and procedures. Inquiries are to be dealt with in a timely, effective and consistent manner. Responsible for communicating DHW/EMC billing policies to all third parties, Regional Managers and billing staff.
- Responsible for communication between DHW and EMC with regards to the Provincial contract for Billing and Collections.
- Works closely with DHW providing recommendations for EHS billing and collections with regard to; patient inquiries, collection procedures, reporting, policy and Ambulance Fee Regulation changes.
- Works in collaboration with third party stakeholders including; government, insurance providers, law enforcement, community groups, professional education/training institutes, and other health system groups such as long term care facilities.
- Develops and implements internal controls in the billing system to ensure the completeness and accuracy of bills and, to ensure the assets of the Company and EHS are adequately safeguarded. This includes; billing and MSI audits, ePCR audits, call volume audits, month end AR to Sub ledger reconciliations, month end billing and collections reporting for EHS/EMC, review of cash receipt postings, adjustments, write offs, and CAD to Great Plains reconciliations, processing refunds to patients, monitoring and reviewing information relating to the Ambulance Fee Assistance Program, preparation and submission of appeals packages for EHS, and the creation and submission of ePCR and billing data to DHW Insured Services.
- Works closely with the Collections Administrator on all policies and procedures, closely monitoring collections, and continuing to enhance collection procedures as required.
- Provides ongoing support for the applicable software programs utilized by the billing staff (Siren, Finesse and Great Plains) for any billing software changes and/or upgrades completed by IT and Medavie Blue Cross Financial Systems.
- Provides responses to all inquiries from internal stakeholders including; Executive Director of Finance, Senior Manager of Finance, Operations leadership well as the Accounting Administrator as they relate to billing and/or collections data.
- Creates and reviews annually, all policies and procedures related to the billing and collections for EMC.
- Works closely with internal and external auditors in providing required information in a timely manner.
- Practices supporti

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