Customer Contact Specialist, Bilingual

3 weeks ago

Ontario, Canada Municipal Property Assessment Corporation Full time

Date: Apr 1, 2024- Location: To Be Determined, ON, CA- Type of Position: Permanent ( Standard Req Only)- Type of Position:
- Number of Positions: 2- Salary Min: $53,755.00- Salary Max:
Do you want to be part of a team helping to strengthen every community across Ontario? Are you interested in seeing the importance of your work firsthand?

**Become a Customer Contact Specialist, Bilingual (2)** **with MPAC**

The Municipal Property Assessment Corporation (MPAC) is made up of a team of experts who understand local communities and assess every property in Ontario. What we do provides the very foundation that municipalities use to base the property taxes needed to pay for the services we use every day. Learn more.

**Equity, Diversity, Inclusion and Anti-Racism**

MPAC is committed to Equity, Diversity, Inclusion and Anti-Racism. We are taking important steps towards ensuring that all voices are respected, valued and being heard. MPAC is dedicated to fostering an environment where employees can bring their full, unique and authentic selves and are inspired to do their best work.

**What makes you great for this role?**
You are a collaborative, customer focused individual who can be MPAC’s Brand Ambassador and provide exceptional customer service to Ontario Tax Payers and Stakeholders.

**We have**:

- A team of highly skilled, dedicated and collaborative staff
- Leadership that supports you
- An enterprise that embraces change
- A work environment that has flexible work locations (including remote), hours of work and overall employee wellness support

**You have**:

- Completion of secondary education
- At least one year of experience in a customer relations role (e.g., contact centre, guest services, etc.), **obtained within the last three (3) years**:

- Strong listening and problem solving skills with the ability to address unique customer needs through clear and effective communication
- Advanced written and oral communication skills in English and French
- Conflict resolution skills to de-escalate and offer a resolution path to the customer
- Intermediate knowledge of Microsoft Suite

**Nice to have**:

- General understanding of property assessment terminology, assessment policy and procedures, the Assessment Act, and other related legislation
- Industry experience within the public sector
- Work experience within an inbound contact centre

**Please note, French language skills will be assessed as part of the recruitment process.**

**What you will do**:

- Inform and educate our customers on Ontario’s Property Taxation system and MPAC’s Self Service options such as AboutMyProperty.ca and PropertyLine
- Be the first point of contact responsible for assisting customer’s and helping them find a resolution to their inquiries
- Interpret and analyze customer requirements to ensure information and services provided meet the customer’s needs
- Use discretion and judgement to go beyond templates, scripts, and flows to service customers efficiently and effectively
- Solve problems in a high pace environment
- Enjoy the benefits of working independently while supported by a network of peers and coaches

**Qu’est-ce qui vous rend exceptionnel pour ce rôle?**
Vous êtes une personne collaborative, orientée sur la clientèle, peut être un ambassadeur pour la Société d’évaluation foncière des municipalités (SÉFM) et fournir un service à la clientèle exceptionnel aux contribuables et aux intervenants de l’Ontario.

**Nous avons**:

- une équipe de collaborateurs qualifiés et dévoués
- un support de équipe de direction
- une entreprise qui accepte le changement
- un environnement flexible qui offre des lieux de travail (y compris à distance) et des heures de travail souples ainsi qu’un soutien général pour le bien-être des employés

**Vous avez**:

- un diplôme de fin d’études secondaires
- au moins un an d'expérience dans un rôle liée aux services de la clientèle (par exemple, centre d’appel, service à la clientèle, etc.), obtenu au cours des trois (3) dernières années
- Avoir la capacité d'écouter un client et résoudre leur problèmes avec une
- capacité de répondre a leur besoins uniques avec une communication claire et efficace
- compétences avancées en communication écrite et orale en français et anglais
- compétences en résolution de conflits pour désamorcer et offrir une voie de résolution au client
- connaissance intermédiaire de la suite Microsoft

**Agréable d'avoir**:

- Compréhension générale de la terminologie de l'évaluation foncière, de la politique et des procédures d'évaluation, de la Loi sur l'évaluation foncière, ainsi que d’autres lois connexes
- expérience de l'industrie dans le secteur public
- expérience professionnelle au sein d'un centre d’appel

**Ce que vous ferez**:

- informer et éduquer nos clients sur le système d’impôt foncier de l’Ontario et les options de libre-service de la SÉFM, comme AboutMyPro

  • Bilingual Customer Experience Specialist

    1 day ago

    Ontario, Canada Sym-Tech Dealer Services Full time

    Celebrating 50 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow...

  • Bilingual Customer Experience Specialist

    4 weeks ago

    Ontario, Canada Sym-Tech Dealer Services Full time

    Celebrating 50 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow...

  • Bilingual Customer Experience Specialist

    4 weeks ago

    Ontario, Canada Sym-Tech Dealer Services Full time

    Celebrating 50 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow...

  • Bilingual Customer Experience Specialist

    4 weeks ago

    Ontario, Canada Sym-Tech Dealer Services Full time

    Celebrating 50 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow...

  • Customer Success Specialist

    3 days ago

    Vaughan, Ontario, York region, Canada Ideal Warehouse Innovations, Inc. Full time

    Ideal Warehouse Innovations is a worldwide leader in the design and manufacturing of loading dock, warehouse and industrial workplace safety and asset protection solutions. As a Customer Success Specialist, you play a pivotal role in ensuring we create and deliver world-class customer experiences, supporting our Channel Development team, and leveraging...

  • Bilingual Project Implementation Specialist

    1 week ago

    Toronto, Ontario, Ontario, Canada BlueSky Personnel Solutions Full time

    Our client located in the west GTA is seeking a Bilingual Project Implementation Specialist to add to their team.What’s in it for you:Opportunity to work with an industry leadercompensation package along with an outstanding benefits programbonus structureEngaging and fulfilling work environmentHybrid role (work in the office 3 days per week)In this role,...

  • Bilingual (Fr/en) Marketing Specialist

    1 month ago

    Ontario, Canada Tourism Industry Association of Ontario Full time

    Company Summary: The Culinary Tourism Alliance is a national not-for-profit organization on a mission to ensure that culinary tourism is a meaningful and sustainable contributor to local economies in destinations throughout Canada. We work with communities to grow culinary tourism by leveraging the history, heritage, and culture behind the food and drink...

  • Bilingual Health and Safety Specialist

    3 days ago

    Toronto, Ontario, Ontario, Canada BlueSky Personnel Solutions Full time

    Our client located in Toronto is looking for a Bilingual Health and Safety Specialist to add to their team.What’s in it for you:Excellent compensation with benefitsPension plan4 weeks of vacationRemote opportunity, work in the office 1 day per weekIn this role, you will be responsible for:Developing and coordinating H&S programsCoordinating and managing...

  • Customer Solutions Specialist

    2 days ago

    Eastern Ontario, Canada Lucent Marketing Group Full time

    Do you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals. Our company works as the...

  • Customer Solutions Specialist

    6 days ago

    Eastern Ontario, Canada Lucent Marketing Group Full time

    Do you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals. Our company works as the...

  • Customer Solutions Specialist

    6 days ago

    Eastern Ontario, Canada Lucent Marketing Group Full time

    Do you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals. Our company works as the...

  • Inside Sales Specialist

    15 hours ago

    Ontario, Canada Demers Ambulances Full time

    Our mission is to make life better, one vehicle and relationship at a time!We pursue this every day with a constant focus on our values: Being customer-centric, inspiring leadership, demonstrating integrity, fostering a family spirit, and striving for excellence.For 60 years, our family roots, our sense of innovation, and our human values ​​have...

  • Inside Sales Specialist

    2 weeks ago

    Ontario, Canada Demers Ambulances Full time

    Our mission is to make life better, one vehicle and relationship at a time!We pursue this every day with a constant focus on our values: Being customer-centric, inspiring leadership, demonstrating integrity, fostering a family spirit, and striving for excellence.For 60 years, our family roots, our sense of innovation, and our human values ​​have...

  • Inside Sales Specialist

    1 week ago

    Ontario, Canada Demers Ambulances Full time

    Our mission is to make life better, one vehicle and relationship at a time!We pursue this every day with a constant focus on our values: Being customer-centric, inspiring leadership, demonstrating integrity, fostering a family spirit, and striving for excellence.For 60 years, our family roots, our sense of innovation, and our human values ​​have...

  • Inside Sales Specialist

    1 week ago

    Ontario, Canada Demers Ambulances Full time

    Our mission is to make life better, one vehicle and relationship at a time! We pursue this every day with a constant focus on our values: Being customer-centric, inspiring leadership, demonstrating integrity, fostering a family spirit, and striving for excellence. For 60 years, our family roots, our sense of innovation, and our human values ​​have...

  • Bilingual Business Process Consultant

    1 month ago

    Ontario, Canada Coreio Inc Full time

    (Bilingual) ServiceNow Business Process consultant Job Summary Coreio is looking for an experienced Bilingual (French) ServiceNow Business Process Consultant to join our dynamic team to deliver innovative ServiceNow solutions to our internal and external clients on a remote basis. **Responsibilities**: - Promote ServiceNow best practices and recommend out...

  • Small Business Implementation Specialist

    4 weeks ago

    Ontario, Canada Manulife Full time

    **_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....

  • Bilingual Medical Customer Experience Associate

    1 week ago

    Mississauga, Ontario, Peel region, Canada Science&Humans Full time

    Company DescriptionScience & Humans is a leading hormone health platform based in Mississauga, ON. Our end-to-end digital platform offers scientifically proven treatments, products, and devices for Hormones, Aging-well, Longevity, and Sexual wellness. With over 10,000 satisfied customers, Science & Humans is Canada's largest hormone health platform.Role...

  • Remote (Work From Home) Beauty Customer Service

    1 month ago

    Ontario, Canada IntouchCX Full time

    **About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **Position**:Remote (Work...

  • Customer Order

    3 weeks ago

    Oakville, Ontario, Canada Veolia Water Technologies & Solutions Full time

    Company Description Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and...