Small Business Implementation Specialist

2 weeks ago

Ontario, Canada Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

At Home

Manulife Group Benefits has an impressive market share in Small Business. Growth and client retention in this market segment requires innovative thinkers who can develop solutions that balance customer need with organizational capabilities.

We have an immediate opportunity for a full time Small Business Implementation Specialist on the New Business Team.

**_Job Summary _**

**_Responsibilities: _**
- Dedicated contact during the implementation, providing clear verbal and written communications that provides value to both the Regional Group Office (RGO) sales staff and Market Sources
- Ensure sold plan designs can be administered within the technology, processes, procedures and product offerings utilized within all areas of Group business
- Evaluate and determine appropriate non-standard risk assessments
- Engage Group Benefit business internal partners as needed to resolve client requests and issues, escalating to management as necessary
- Support the RGO in maintaining Plan Sponsor and Market Source relationships by responding to risk, benefit, eligibility and administrative inquiries

**_Qualifications: _**
- In-depth knowledge of Group Benefits contract provisions, administrative practices and claims paying systems
- In-depth understanding of Group Life and Health concepts and terminology applicable to all markets
- Understanding of funding arrangements, risk analysis and financial reporting
- Mathematical aptitude
- Clear and effective written and oral communication/presentation skills, (in English and French)
- Demonstrated analytical and problem-solving abilities
- Independent, self-motivated individual with ability to manage multiple tasks and deadlines simultaneously
- Ability to effectively engage and communicate with internal partners and Market Sources
- Strong attention to detail
- Ability to handle fluctuating workloads and multiple priorities within set time constraints
- Excellent & extensive knowledge of Manulife Systems
- Bilingualism (English and French is an asset)
- Excellent PC and Microsoft Office skills

**_Skills and Competencies: _**
- Strategic and creative thinker focused on finding solutions to unique Plan Sponsor needs
- Confident and expert negotiator with proven ability to build relationships and influence decision making
- Persuasive communicator with an ability to clearly articulate ideas and present information within various levels of the organization and external partners
- Motivated self-starter and able to work independently in a fast-paced environment
- Demonstrated ability to produce quality materials within tight timeframes and simultaneously manage multiple priorities
- Ability to make well-balanced decisions that take effective risk management and Plan Sponsor needs into account

LI-REMOTE

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer

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