Client Technical Support Specialist

6 months ago

Toronto, Canada Benevity Full time

**Meet Benevity**:
The world's coolest companies (and their employees) use Benevity's technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We're also one of the first B Corporations in Canada, meaning we're as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more

Join our team and contribute to a culture of excellence, innovation, and social impact. If you're driven by the challenge of supporting global clients with high-level technical and configuration needs, and you share our commitment to delivering exceptional client-focused solutions, we'd love to hear from you

**What You Will Do**:
As a Client Technical Support Specialist at Benevity, your mission is to ensure our clients can leverage our platform to its fullest potential through technical expertise, troubleshooting and configuration support. This role is essential for maintaining our leading edge in client satisfaction and technological advancement in the social impact space.

**Key Responsibilities**:

- Serve as the first point of contact for enterprise-level clients requiring technical assistance with Benevity's software, including troubleshooting, configuration issues, and feature optimization.
- Guide clients through complex technical set-ups, ensuring a seamless integration of Benevity's products into their systems and processes.
- Conduct in-depth analysis of client issues to identify root causes and work collaboratively with internal teams to develop and implement effective solutions.
- Offer proactive advice and insights on system configurations and enhancements to improve client program outcomes and operational efficiency.
- Maintain detailed documentation of client interactions, technical issues, and resolved solutions, contributing to the knowledge base for future support.
- Interface with the product development team, providing feedback from clients to help shape future product features and functionality that address client needs.

**Who You Are**:

- Experience: 1-2 years in a Client Support or Account Management role, with a proven track record of supporting enterprise-level (i.e. Fortune 100) clients in a technical and configuration capacity.
- Client-Centric: Possess a relentless dedication to delivering quality results for clients, demonstrating strong analytical skills to understand and articulate both client needs and solutions.
- Communication Mastery: Exceptional written and verbal communication skills, with the ability to effectively convey complex information in a clear and concise manner.
- Problem Solver: A critical thinker with a knack for identifying both macro and micro-level solutions that enhance client support and Benevity's offerings.
- Technical Proficiency: Comfortable with technology, eager to question and investigate, with foundational knowledge in web content management. Additional technical skills are highly regarded.
- Growth Mindset: An insatiable appetite for learning, improvement, and innovation, always seeking to elevate your expertise and contribute to Benevity's evolving success.
- Professionalism and Flexibility: High standards of professionalism, with a balanced approach to process adherence and adaptability in a dynamic environment.
- Results-Driven: A proactive and resourceful individual who is committed to delivering on promises and fostering lasting relationships through exceptional performance.
- Team Collaboration: A motivated self-starter who excels in both independent and collaborative team settings, influencing outcomes through strong relationships, expertise, and data-driven insights.
- Desirable: Experience with B2B SaaS software, passion for non-profits, and knowledge in community investment and employee workplace giving programs.

**Discover your purpose at work**

We're not employees, we're Benevity-ites. From all locations, backgrounds and walks of life, who deserve more

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up... If you want a career where you're valued for who you are and challenged to see who you can become

It's time to join Benevity. We're so excited to meet you.

**Where we work**:
At Benevity, we have developed a Community First approach that we design our people's experience around with goals to build a strong community and culture, achieve stellar execution of our business goals and social mandate, and ensure Benevity-ites thrive. For those who live within a reasonable commuting distance to an office, we can split our time working in the office and from home to optimize the opportunities of both, with the requir

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